Cassandra Wickham
Germantown,MD
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement
Overview
10
10
years of professional experience
Work History
Warehouse Associate
United Electric
02.2025 - Current
- Picking and pulling customer pickup orders, taking inventory using RF scanner, cutting wire for construction orders, warehouse organization, Sending out customer transfer orders, receiving and restocking incoming inventory, loading and unloading.
Returns Clerk/RMA Technician
Snap One
04.2023 - 07.2024
- Data entry, using an online system in order to process returns for inventory (SAP and Salesforce), unpacking and sorting large pallets of electronics from different companies, loading and unloading trailers,Fedex trucks, and UPS trucks, building/wrapping pallets of outgoing inventory, taking inventory, creating excel spreadsheets for pallets of merchandise, email correspondence with different departments to solve customers’ issues.
Administrative Assistant/Receptionist
Canteen Vending
08.2020 - 02.2023
- Data entry, answering phones, relaying verbal and written messages to designated persons, email correspondence with different departments and managers, creating spreadsheets and mass memos for employees, keeping track of office inventory and ordering supplies when needed, sorting and distributing mail, scheduling appointments, greeting guests and directing them where needed, maintaining contact lists, helping to create presentations, light bookkeeping, etc.
Remote Recruiter
BWP Careers
06.2020 - 11.2021
- Data entry, email and telephone correspondence to follow up with employment inquiries, maintaining online database of current and potential employees, assisting in processing employee onboarding.
Order Picker/Packer
Canteen Vending
05.2018 - 05.2020
- Picking and packing high volume vending orders for various companies, taking inventory, restocking lines, using manual pallet jack to transport crates and totes where needed, pulling special paper orders, quality checking orders for accuracy using computer systems.
Document Reviewer
Carolina Legal Staffing
03.2016 - 04.2018
- Entering information into online database, filing documents, area organization, properly sorting confidential files related to court cases.
Online Order Fulfillment Team Member
Nordstrom
12.2015 - 07.2016
- Using handheld scanners to locate and pull items for online customers’ orders, organizing work areas before and after shift, completing orders once all items have been pulled and delivering them to loading dock for final shipment.
Education
Degree - biology, creative writing, journalism
University of North Carolina at Charlotte
Charlotte, NC08.2019
Skills
- Organization/filing
- Troubleshooting computers
- Microsoft office
- Google office
- Time management
- Email correspondence
- Use of office equipment
- Answering phones
- Handheld scanner
- Salesforce
- Sap
- Data Entry
- Restocking
- Cleaning
- Pallet jack
- Picking/packing
- Heavy lifting
- Quality control
- Paperwork processing
- Returns logging
- Attention to detail
- Calm and professional under pressure
- Multitasking Abilities
- Understanding customer needs
- Organizational skills
- Team collaboration
- Teamwork skills
- Phone etiquette
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Analytical thinking
- Work prioritization
- Conflict resolution
- Customer account management
- Data management
- Order processing
- Document and records management
- Order fulfillment
- Customer data confidentiality
- Written communication
- Adaptability
- Project management
- Continuous improvement
LANGUAGES
Currently online fluent in English.
Interests
- Music
- Photography
- Interior Design
- Creative Writing
- Gym Workouts
- Enjoy participating in various activities for overall physical and mental well-being
- Rock Climbing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- Road Trips
AWARDS
Employee of the month (Canteen Vending, 2020)
Timeline
Warehouse Associate
United Electric
02.2025 - Current
Returns Clerk/RMA Technician
Snap One
04.2023 - 07.2024
Administrative Assistant/Receptionist
Canteen Vending
08.2020 - 02.2023
Remote Recruiter
BWP Careers
06.2020 - 11.2021
Order Picker/Packer
Canteen Vending
05.2018 - 05.2020
Document Reviewer
Carolina Legal Staffing
03.2016 - 04.2018
Online Order Fulfillment Team Member
Nordstrom
12.2015 - 07.2016
Degree - biology, creative writing, journalism
University of North Carolina at Charlotte