Cassandra Wilkerson
Carters Inc
Columbus,OH
19
years of professional experience
Results-driven Retail Store Manager with a proven track record in customer service, sales leadership, and team development. Committed to enhancing customer engagement and exceeding sales goals through effective training and strategic analysis.
Work History
Retail Store Manager
3 Years 11 Months- Led daily store operations, ensuring optimal customer service and merchandise presentation.
- Trained and mentored staff on sales techniques and product knowledge to enhance customer engagement.
- Analyzed sales data to identify trends, adjusting inventory and promotional strategies accordingly.
- Developed and implemented employee scheduling processes improving workforce efficiency and coverage.
- Maintained compliance with safety standards and company policies, promoting a safe shopping environment.
- Oversaw visual merchandising standards, enhancing in-store displays to align with brand guidelines.
- Resolved customer complaints effectively, fostering positive relationships and encouraging repeat business.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Supervisor
1 Year 8 Months- Supervised daily operations, ensuring compliance with brand standards and operational procedures.
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Analyzed inventory levels, coordinating restocking efforts to minimize stockouts and overstock situations.
Retail Keyholder
2 Years 4 Months- Supervised daily store operations, ensuring adherence to policies and procedures.
- Trained and mentored new staff on sales techniques and customer service standards.
- Managed inventory levels, conducting regular stock assessments to optimize replenishment processes.
- Implemented visual merchandising strategies to enhance product displays and improve customer engagement.
- Resolved customer inquiries and concerns effectively, fostering a positive shopping experience.
- Collaborated with management on promotional planning to drive sales and increase foot traffic.
Supervisor
3 Years 10 Months- Oversaw volunteer groups working concession stands at Ohio State.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma
Skills
Customer service
Strong multi-tasking
Retail operations
Problem-solving
Stockroom management
Friendly and outgoing
Dependable and reliable
Sales growth
Inventory control
Store maintenance
Coaching and mentoring
Accurate money handling
Sales leadership
Shift scheduling
Highly motivated
Accomplishments
- Promoted to Store Manager in only 1 year 2 months.
- Exceeded monthly store sales goals 10 months in a row.
- Achieved #1 in our District for hightest sales plan and highest comp for 2025.
Timeline
Retail Store Manager
Carters Inc
07.2022 - CurrentRead More
Supervisor
Bath & Body Works
08.2020 - 04.2022Read More
Retail Keyholder
Justice Tween Brands
04.2018 - 08.2020Read More
Supervisor
Sodexo
03.2007 - 01.2011Read More
Hilliard Darby HighSchool
High School Diploma
Read More