Cassandra Williams
Savoy,USA
Summary
Versatile Social Worker with 14 years of experience in case management and discharge planning within healthcare settings. Proven track record in coordinating complex patient transitions and advocating for vulnerable populations, including elders at risk. Skilled in navigating insurance systems and collaborating with interdisciplinary teams to enhance patient care and reduce hospital readmissions. Coordinating outpatient and community resources to assist individuals lead meaningful lives. Dedicated to improving quality of life and ensuring resident and human rights through holistic approaches.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Discharge Planner I- Social Worker
Trinity Health Of New England
Springfield, MA
02.2024 - Current
- Working alongside patient/next of kin to assist in discharge planning for complex cases from a hospital setting including but not limited to substance use issues, homelessness, and elders at risk.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Able to navigate insurance including Medicare, Medicaid(s), and commercial insurances.
- Coordinating legal guardianship and conservatorship documentation with attorney's offices.
- Assessment upon admission and ongoing review of discharge plan including appropriate and professional documentation.
- Assessing and coordinating travel arrangements.
- Facilitated communication among medical staff, patients, and families to enhance understanding of hospital and community processes.
- Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
Social Worker
WHJ Consulting and Staffing
Savoy, MA
10.2021 - 01.2024
- Completing day to day tasks of nursing home social work for nursing facilities in need of staffing for temporary LOA's and interim staffing for open positions.
- Conducted assessments to evaluate client needs, strengths, and challenges in various social contexts.
- Assessments, care planning, case management and discharge assistance. Travel position throughout Massachusetts.
Director of Social Services/ Admissions
Berkshire Healthcare Systems
North Adams, MA
06.2016 - 10.2021
- Direct case management from pre-admission to discharge for short term and long-term care management.
- Worked with interdisciplinary team to ensure holistic approach to care and quality of life, ensuring dignity and resident rights.
- Admissions coverage includes marketing and insurance experience.
- Oversaw compliance with federal, state, and local regulations, to ensure quality of care in all service areas.
- Utilizing QAPI for better outcomes in service.
Program Coordinator- Huntington's Disease Program
Kindred Healthcare
Lee, MA
03.2013 - 06.2016
- Organized and developed specialized programming based on season, resident interest and appointments.
- Managing employee schedule and payroll needs.
- Case management and hands on behavioral interventions, working with interdisciplinary team.
- Marketing experience in MA and NY (Albany and Long Island areas).
- Trained new staff on program protocols and tools, fostering a culture of continuous learning and development.
Education
Sociology (Bachelors) -
Massachusetts College of Liberal Arts
North Adams, MA05-2012
Gender studies; Anthropology (Minor) - undefined
Massachusetts College of Liberal Arts
North Adams, MA05-2012
Skills
- Microsoft Office
- Geriatrics/ Memory Care
- EMR systems
- Organizational skills
- Marketing
- Quality improvement
- Systems navigation
- Case Management
- Medicare/Medicaid
- Payroll
- Policy interpretation
Affiliations
- Planning Board- Town of Savoy
- 2024 to 2026
- Creating and amending town bylaws within regulation of Massachusetts General Laws in conjunction with the Zoning Board.
Certification
- Licensed Social Worker- LSW314738
Timeline
Discharge Planner I- Social Worker
Trinity Health Of New England
02.2024 - Current
Social Worker
WHJ Consulting and Staffing
10.2021 - 01.2024
Director of Social Services/ Admissions
Berkshire Healthcare Systems
06.2016 - 10.2021
Program Coordinator- Huntington's Disease Program
Kindred Healthcare
03.2013 - 06.2016
Gender studies; Anthropology (Minor) - undefined
Massachusetts College of Liberal Arts
Sociology (Bachelors) -
Massachusetts College of Liberal Arts
Additional information
Certificate in Legal and Ethical Issues in Healthcare- Westfield State University.