Cassandra Wilson
Logansport,LA
Summary
Certified Medical Assistant with 10 plus years of experience in Poultry Plants as a Lead and a Production Supervisor, proven in customer service. Seasoned Production Supervisor with background supervising production processes, ensuring adherence to safety regulations and improving operational efficiency. Demonstrates strong leadership skills, ability to troubleshoot issues, and drive for achieving production goals. Past experience has included successful implementation of process improvements leading to increased productivity and reduced downtime.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Production Supervisor
Tyson Foods
Center, Texas
05.2021 - 07.2024
- Managed a team of 27 team members, providing guidance, training, and performance evaluations
- The overseer of daily production operations, ensuring adherence to quality standards and meeting production goals
- Mentored employees on best practices for efficient workflow execution while promoting teamwork and collaboration
- Coordinated with maintenance technicians to schedule preventive maintenance activities, reducing unplanned downtime by 5%
- Developed and implemented training for new hires, ensuring a smooth onboarding process and quick integration into the team
General Laborer
Pilgrim’s Pride
Nacogdoches, Texas
12.2020 - 04.2021
- Process product according to operating procedures and quality/quantity expectations
- Make sure all equipment is operating correctly and notify personnel of any malfunctions and or safety issues/concerns
- Make sure the work area is clean and always organized
- Assisted others with skills and knowledge gained from my position
- Observe all company personnel, quality, safety, and food safety policies
- Maintained a positive work atmosphere by acting and communicating in a manner so that you work effectively and cooperatively with co-workers and leadership teams
Customer Service Representative
Teleperformance
Shreveport, Louisiana
08.2020 - 12.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Cashier/Customer Service
Walmart Supercenter
Center, Texas
09.2015 - 06.2019
- Process customer service transactions such as in store credits, refunds, and other service issues according to company policy
- Open and close registers, assisting in the training of new cashiers, monitor cash limits, and ensure quality customer service
- Maintain a clean and organized checkout area
- Put out new merchandise, restock shelves, and alert management of any equipment or order needs based on observation and customer requests
- Greet customers and determine their specific needs by following up and generating repeat business
- Answer main phone lines, direct calls, and address basic questions for both customers and co-workers
Thigh Packer/Grader/Rehanger/Saw Operator
Tyson Foods
Center, Texas
04.2005 - 01.2013
- Process of all the chicken parts in the desired tray in the most effective and efficient manner to complete orders
- As whole birds come out of the pre-chiller hang and grade the desired product on the shackles in a timely manner
- Inspected all the poultry product for defects, bruises, or blemishes which helps determine the grade of the product
- Used sanitary procedures in handling poultry products and prepared lines for the production run
Education
Certificate - Medical Assisting
Remington College
07.2021
Certificate - Business Administration
University of Phoenix
Skills
- Effective Communication
- Team Leadership
- Service Excellence
- Effective Organizational Skills
- Analytical Problem-Solving
- Collaborative Skills
- Effective Time Management
- Interpersonal Skills
- Multitasking
- Detail-Oriented
Certification
- Certified Medical Assistant
- Certificate in Business Administration
References
References available upon request.
Timeline
Production Supervisor
Tyson Foods
05.2021 - 07.2024
General Laborer
Pilgrim’s Pride
12.2020 - 04.2021
Customer Service Representative
Teleperformance
08.2020 - 12.2020
Cashier/Customer Service
Walmart Supercenter
09.2015 - 06.2019
Thigh Packer/Grader/Rehanger/Saw Operator
Tyson Foods
04.2005 - 01.2013
Certificate - Medical Assisting
Remington College
Certificate - Business Administration
University of Phoenix
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