Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Wood

Bay City,WI

Summary

Experienced Auto Claims Adjuster with extensive experience in policy interpretation, liability investigation, and claims settlement negotiation. Demonstrates a keen ability to manage large caseloads with a focus on maintaining high customer satisfaction. Excels in fast-paced environments, leveraging strong communication and organizational skills to expedite claims processing and resolution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Auto Investigation Desk Adjuster

American Family Insurance
01.2023 - Current
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
  • Researched applicable laws related to automobile accidents or losses.
  • Determined liability based on facts gathered from investigations.
  • Negotiated settlements with claimants when appropriate.
  • Managed multiple cases simultaneously while meeting established deadlines.
  • Processed payments according to terms outlined in policy contracts.
  • Reviewed and evaluated subrogation claims to determine potential recovery opportunities.

Special Lines Claims Adjuster

Progressive Insurance
03.2021 - 12.2022
  • Managed claims falling outside of auto or commercial categories.
  • Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
  • Determined liability based on facts gathered from investigations.
  • Negotiated settlements with claimants when appropriate.
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
  • Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
  • Reviewed and evaluated subrogation claims to determine potential recovery opportunities.

Claims Adjuster Generalist

Progressive Insurance
09.2017 - 01.2019
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Assessed vehicle condition and estimated the cost of repair for vehicles involved in accidents or other incidents.
  • Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
  • Resolved disputes between claimants, insurers and third-party vendors.
  • Reviewed and evaluated subrogation claims to determine potential recovery opportunities.

Education

High School Diploma -

Ellsworth High School
05.2011

Some College (No Degree) -

Minnesota State College – Southeast Technical

Skills

  • Evidence Gathering Skills
  • Detail orientation
  • Communication Skills
  • Policy interpretation
  • Claims investigations
  • Self motivation
  • Multitasking Abilities
  • Customer service expertise
  • Decision-making skills
  • Time management abilities
  • Claims settlement
  • Claims resolution

Certification

I carry an adjuster license in the following states:

  • RI, NH, NV, VT, FL, DE, OK, CT, MS, SC, MI, TX, OR, LA, KY, IN, WV, NC

I am currently in the process of becoming an Arbitrator.

  • I have completed my exam, and have my final course scheduled for 12/03/24

Timeline

Auto Investigation Desk Adjuster

American Family Insurance
01.2023 - Current

Special Lines Claims Adjuster

Progressive Insurance
03.2021 - 12.2022

Claims Adjuster Generalist

Progressive Insurance
09.2017 - 01.2019

High School Diploma -

Ellsworth High School

Some College (No Degree) -

Minnesota State College – Southeast Technical

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Cassandra Wood