Diane Powell
JANESVILLE,WI
Summary
Proven track record in enhancing claim processing efficiency at American Family Insurance through strategic workflow management and software implementation. Skilled in coverage verification and claims analysis, I excel in negotiations and consistently surpass performance metrics. My approach combines technical proficiency with a strong commitment to organizational excellence, embodying a results-driven attitude without explicitly stating it.
Overview
11
11
years of professional experience
Work History
Associate Desk Adjuster-Auto Investigation
American Family Insurance
12.2013 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Implemented new software programs to streamline documentation processes, resulting in improved organizational efficiency.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
Education
High School Diploma - General Studies
Oregon High School
Oregon, WI06.1980
Skills
- Coverage Verification
- Claims analysis
- Workflow Management
- Liability Determination
Timeline
Associate Desk Adjuster-Auto Investigation
American Family Insurance
12.2013 - Current
High School Diploma - General Studies
Oregon High School
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