David Casimir
Austin,TX
Summary
Resourceful Desk Adjuster with a proven track record in claims processing and policy interpretation, recognized for high productivity and efficient task completion. Demonstrates strong negotiation skills while excelling in communication, problem-solving, and time management. Committed to delivering accurate assessments that enhance operational efficiency and drive customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Investigation Desk Adjuster 1
American Family Insurance
01.2023 - Current
- Successfully sustained a perfect closing rate by efficiently utilizing claim systems to oversee multiple daily claims.
- Managed liability claims for various types of accidents, including rear ends and parked cars.
- Leveraged Microsoft Office tools like Outlook HTML, Powerpoint, Teams, Excel, and OneNote for seamless work operations.
- Ensured effective risk management by achieving above 90% adherence in communications with policyholders, witnesses, insurance carriers, and claimants.
- Review claim details for potential inclusion of Subrogation, Special Investigation Unit, Medical, and Attorney Representatives.
- Negotiated settlements that resulted in equitable outcomes.
- Ensure accurate payment processing within claims.
- Initiate leadership advisory group meetings.
Claims Representative
Liberty Mutual Insurance
01.2022 - 03.2023
- Managed various First Notice of Loss inquiries across Auto, Property, and Workers Compensation claims.
- Skilled in utilizing Outlook HTML, Excel, Word, OneNote, and Teams for work-related tasks.
- Provided recommendations for both property and auto damage claims to ensure prompt processing.
- Coordinated effectively with colleagues and clients to maintain high service standards using strong communication abilities.
- Managed a wide range of calls related to Workers Compensation Claims.
Data Admin Support
Marriott Vacations Worldwide
Orlando, USA
10.2020 - 01.2022
- Utilized Microsoft Office, Outlook, and Excel to manage daily customer communications and schedule appointments.
- Utilized Salesforce for client communication regarding property purchases and technical concerns.
- Enhanced efficiency in handling more than 200 appointments through effective use of Microsoft Office.
- Adept at using diverse software applications to handle all aspects of customer records, tour details, timings, and gift management.
Team Lead Supervisor
Timberland, a VF Company
Orlando, USA
09.2017 - 10.2020
- Utilized advanced communication skills to achieve high-level coordination among team members and clients.
- Led a night team of 5 to ensure smooth customer service and efficient store closing duties.
- Developed and managed office forms and procedures to streamline administrative tasks involving orders, charges, billings, and payments.
- Managed bi-weekly repair and maintenance of office supplies and equipment to maintain a functional workspace.
- Consistently anticipated customer needs with high-quality service, supporting brand values.
Education
Associate of Science - Kinesiology
Seminole State College of Florida
Sanford, FLSkills
- Empathy
- Catastrophe Specialist
- Detail-Oriented
- Subrogation Expert
- Effective Communication
- Analytical Thinking
- Analytical Problem Solving
- Investigation Research Specialist
- Relationship Building
- Risk Management
- Leadership
- Identifying Relevant Teamwork
- Claims Administration
- Client Support
- Negotiation
- Claims Resolution Management
- Microsoft office
- Accident scene investigations
- Claims analysis
- Workers' compensation claims
Certification
- State Farm Auto and Property
- TWIA Claims Examiner Level 2
- TWIA Commercial Claim Examiner
- Liberty Mutual and Safeco
- HAGG (Hail and Wind)
Adjuster Licenses
#20322710, Alabama, #3002541516, Arkansas, #20322710, Connecticut, #20322710, Delaware, #3001935162, Florida, #W854714, Georgia, #3574447, Idaho, #20322710, Indiana, #3855947, Kentucky, #DOI-1204299, Louisiana, #1017779, Michigan, #20322710, Minnesota, #40865050, Mississippi, #10949443, North Carolina, #20322710, New Hampshire, #20322710, New Mexico, #20322710, New York, #IA-1829721, Oklahoma, #3001934912, Oregon, #20322710, Rhode Island, #3001935200, South Carolina, #20322710, Texas, #2838401, Utah, #967210, Vermont, #3001934954, West Virginia, #20322710, Wyoming, #511390
Affiliations
- Air Force Junior Reserve Officer Training Corps (JROTC) Participant, Multiple Award Recipient.
- Competitive Basketball Player
- Elementary School Chess Program Participant.
Accomplishments
- Worker of the Year Award (2018-2019) - Honored for exceptional contributions, resulting in a 70% discount across the entire store.
- 2017 College Basketball District Champions.
Timeline
Auto Investigation Desk Adjuster 1
American Family Insurance
01.2023 - Current
Claims Representative
Liberty Mutual Insurance
01.2022 - 03.2023
Data Admin Support
Marriott Vacations Worldwide
10.2020 - 01.2022
Team Lead Supervisor
Timberland, a VF Company
09.2017 - 10.2020
Associate of Science - Kinesiology
Seminole State College of Florida
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