Beth Gallagher
Riverview
Summary
Detail-oriented and results-driven Auto Claims Adjuster with 1+ years of experience in assessing, investigating, and settling claims. Proficient in interpreting policies, negotiating settlements, and delivering exceptional customer service. Adept at analyzing complex data and making accurate determinations for fair and timely claim resolutions. Committed to providing efficient and empathetic support to policyholders while maintaining a high level of professionalism.
Overview
19
19
years of professional experience
Work History
Auto Claims Adjuster
USAA
05.2023 - Current
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Organized and detail-oriented with a strong work ethic.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Achieved departmental goals for cycle times by consistently focusing on timely resolution of assigned claims.
- Conducted thorough reviews of repair estimates, verifying accuracy in accordance to industry standards.
- Mentored junior adjusters, sharing expertise on industry best practices effective negotiation techniques.
- Volunteered for overtime for closures and CAT Team assist when in need.
- Coordinated with body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Total loss settlement experience.
Sr. Mortgage Closer/Processor
United Mutual Funding
01.2006 - 01.2023
- Managed a high volume of loans, maintaining strict deadlines and prioritizing tasks effectively.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Processed loan applications and monitored progress from start to finish.
Education
Graduate -
Scituate High School
Skills
- Excellent Communication Skills
- Guidewire Proficiency
- Detailed Oriented
- Problem Solving
- Empathy
- Insurance regulations knowledge
- Claims handling
- Policy interpretation
- Customer service
- Adaptability and flexibility
- Works independently
- Teamwork skills
Timeline
Auto Claims Adjuster
USAA
05.2023 - Current
Sr. Mortgage Closer/Processor
United Mutual Funding
01.2006 - 01.2023
Graduate -
Scituate High School
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