Carmen Flanigan
Buckeye,AZ
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
11
11
years of professional experience
Work History
Auto Claims Adjuster
American Family Insurance
10.2016 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Service Advocate II
Farmers Insurance
02.2016 - 07.2016
Fraud Analyst II
Bank of America
11.2013 - 11.2015
Education
B.A. Psychology (in progress) -
Southern New Hampshire University
A.A. Liberal Arts -
San Joaquin Delta College
Stockton, CAHigh School Diploma -
East Union High School
Manteca, CASkills
- Excellent communication skills orally and written
- Strong Conflict Resolution
- PC Proficient
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
- Ability to multiple task thru numerous operating systems
- Self-confident
- Ability to Empathize with others
- Adaptability
- Organization Skills
- Strong Attention to Detail
- Time management skills
- Communication & Customer service skills
- Speaks effectively & Listens attentively
- Ability to be Assertive yet still display Self-Control
- Ability to Identify problems & solutions
- Ability to meets goals and exceed goals
Timeline
Auto Claims Adjuster
American Family Insurance
10.2016 - Current
Service Advocate II
Farmers Insurance
02.2016 - 07.2016
Fraud Analyst II
Bank of America
11.2013 - 11.2015
B.A. Psychology (in progress) -
Southern New Hampshire University
A.A. Liberal Arts -
San Joaquin Delta College
High School Diploma -
East Union High School
Similar Profiles
Kiana SalomonKiana Salomon
Customer Solutions Specialist at American Family InsuranceCustomer Solutions Specialist at American Family Insurance
Tammy ThorntonTammy Thornton
Claims Care Center Representative I at American Family Insurance CompanyClaims Care Center Representative I at American Family Insurance Company
Shelly BrownShelly Brown
Binding Authority Specialist at American Family InsuranceBinding Authority Specialist at American Family Insurance
Margaret WellsMargaret Wells
Life Insurance Sales Agent at American Family InsuranceLife Insurance Sales Agent at American Family Insurance
Jose GuerreroJose Guerrero
Channel Account Manager 4 at Pax8Channel Account Manager 4 at Pax8