Cassandra Worman
Evansville,IN
Summary
Dynamic professional with experience as an Assistant Store Manager at Dollar General, excelling in customer service and inventory control. Proven ability to enhance store performance through effective team leadership and strategic merchandising. Skilled in problem-solving and fostering positive customer relationships, resulting in increased loyalty and satisfaction. CPR certified with a compassionate approach to patient care.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Dollar General
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management processes, including stock replenishment and organizing merchandise displays.
- Trained and mentored new team members on customer service standards and operational tasks.
- Collaborated with management to implement promotional strategies, enhancing customer engagement and sales.
- Monitored performance metrics to identify areas for improvement in store efficiency and customer satisfaction.
- Developed staff schedules to optimize labor costs while maintaining adequate coverage during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Patient Care Technician
Deaconess Midtown Hospital
Evansville, IN
06.2024 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring patient comfort and dignity.
- Maintained cleanliness of patient rooms and equipment, adhering to infection control protocols.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Supported nurses in administering medications and treatments as directed.
- Trained new staff on patient care procedures and hospital protocols effectively.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
Education
General -
Central High School
Evansville, INSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Catheter care
- Blood glucose monitoring
- Specimen collection
- Infection control
- Feeding assistance
- Patient positioning
- Adaptable
- Professional bedside manner
- Patient services
- Emergency response
- Patient education
- Data collection
- Mobility assistance
- Information protection
- Emotional support
- Medical equipment operation
- Hospice and palliative care
- Compassionate care
- Patient advocacy
Timeline
Patient Care Technician
Deaconess Midtown Hospital
06.2024 - Current
Assistant Store Manager
Dollar General
General -
Central High School