Cassandra Wurster
Summary
Customer service-oriented professional backed by management, leadership, healthcare, and call center experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Overview
7
7
years of professional experience
Work History
CNA
Mill Valley Care Center
Bellevue
03.2025 - Current
- Train new employees and maintain a safe, secure, and healthy environment.
- Assist with activities of daily living – personal hygiene, mobility, and feeding.
- Document patient condition and activities and any changes to patient care plan.
- Use PointClickCare EHR.
- Ensure confidentiality and privacy standards of protected health information.
CNA
Accura Healthcare
Cascade
03.2023 - 03.2025
- Trained new team members and assisted with activities of daily living – personal hygiene, mobility, and feeding.
- Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff.
- Documented and reported observations of patient behavior, complaints, and physical symptoms.
- Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.
Customer Service Representative
Colony Brands, Inc.
Peosta
10.2022 - 12.2023
- Handled customer inquiries via phone, email, and chat with professionalism.
- Entered customer account data and communicated in a clear and concise manner.
- Processed orders, returns, and maintained accurate records.
- Accepted and posted payments and met quotas.
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
Advertising Coordinator
Cajun Jacks
Elizabeth
01.2021 - 03.2023
- Created and managed social media campaigns to boost brand awareness.
- Scheduled and published digital content across multiple platforms.
- Tracked engagement metrics and adjusted strategies to improve performance.
Executive Director
Savanna Chamber of Commerce
Savanna
02.2019 - 07.2021
- Directed daily operations and oversaw strategic planning for Chamber initiatives.
- Planned and executed community events, networking sessions, and board meetings.
- Maintained and updated Chamber website to ensure accurate information and member engagement.
- Collected payments and managed financial reporting.
- Coordinated sponsorship opportunities and fostered communication with Chamber members.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
<ul>
<li>Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.</li>
<li>Electronic health records systems and healthcare claims preparation and submission processes.</li>
<li>Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.</li>
<li>Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.</li>
<li>HIPAA rules and regulations related to patient information privacy and security.</li>
</ul>01-2025
Associate of Science - Administration And Office Support
EICC
01-2019
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Excellent costumer service skills
- Coin Counting
- Medical Billing
- Accounts Receivable
- Insurance Verification
- Insurance Claim Processing
- Medical Terminology
- Electronic Health Records (EHR) Electronic Medical Records (EMR)
- HIPAA Compliance
- Medical Coding
Timeline
CNA
Mill Valley Care Center
03.2025 - Current
CNA
Accura Healthcare
03.2023 - 03.2025
Customer Service Representative
Colony Brands, Inc.
10.2022 - 12.2023
Advertising Coordinator
Cajun Jacks
01.2021 - 03.2023
Executive Director
Savanna Chamber of Commerce
02.2019 - 07.2021
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Associate of Science - Administration And Office Support
EICC