Jamajee Harris
Tallahassee,FL
Summary
Public Speaking and Oral Presentation Computer Skills (Microsoft Word, general computer knowledge/Navigate programs) Customer Service (Strong personal/interaction skills) Dependable and Reliable (Willing to support the company and available when needed) Creative (Able to use critical thinking skills in working with others) Balanced and Organized (Able to handle a massive workload and maintain personal balance) Closing a store Accurately counts deposits Manage a team Can work under pressure. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Wesley Place
Dothan, AL
08.2023 - 03.2024
- assist residents with ADLS
- ADLs include, brushing teeth, getting dressed, doing their hair, bathing, toileting needs, and assisting with eating
- made reports to charge nurse / charting
- answering call lights in timely matter
- engaging in activities with residents like bingo
- empty catheter bags and take note of output
- empty colostomy bags
- use stand up machines and full body lifts
- Transported residents within the facility as needed.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted patients in ambulation and transfers using proper body mechanics.
Technical Support Representative
Conduent
Tallahassee
10.2021 - 06.2023
- Assisting customers with technical issues
- Scheduling appointments for customers
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Demonstrated advanced product knowledge to solve customer issues.
Wal-Mart Associate
Walmart
Tallahassee
06.2019 - 11.2020
- stock shelves
- zone shelves
- assist customers in the store
- check out customers at the register
Service Desk Agent
Brandt Information Services, Inc.
Tallahassee
05.2019 - 08.2019
- Answer incoming calls, Assist customers over the phone In a timely manner, Transfer customers to the right department
Cahsier/Cook
Whataburger
West, Tennessee, US
07.2016 - 04.2019
- take orders in drive thru window and front counter
- assemble food on the line
- bag food
- clean lobby and bathroom
Key Holder/Supervisor
Dollar General
Tallahassee
12.2017 - 08.2018
- count deposit
- count change fund
- close register
- handle returns
- assist customers in the store
- assist with refunds
- clean store
- stock shelves
- organize freight
- lock store at night
Education
High school diploma -
Amos P. Godby High School
05.2018
Skills
- Customer service
- Closing
- Microsoft word
- Word
- Public Speaking
- Presentation Skills
- Computer Skills
- Food Safety
- Help Desk
- Desktop Support
- Technical Support
- Operating Systems
- Microsoft Windows
- Network Support
- Troubleshooting
- Active Directory
- Software Troubleshooting
- VPN
- Vital signs monitoring
- Basic Life Support
- Feeding Assistance
- Bathing Assistance
- Compassion and Empathy
- Patient Care
- Complex Problem-Solving
- Electronic Charting
- Patient Lifting
- Care plan implementation
- Medical terminology knowledge
- Indirect Patient Care
- Infection control procedures
- Monitoring fluids
Certification
- Food Handler, 09/01/23, 09/01/25
- CNA, 09/01/23, 09/01/25
- BLS Certification, 10/01/23, 10/01/25
Additional Information
Summary of Skills
Public Speaking and Oral Presentation
Computer Skills (Microsoft Word, general computer knowledge/Navigate programs)
Customer Service (Strong personal/interaction skills)
Dependable and Reliable (Willing to support the company and available when needed)
Creative (Able to use critical thinking skills in working with others)
Balanced and Organized (Able to handle a massive workload and maintain personal
balance)
Closing a store Accurately counts deposits
Manage a team
Can work under pressure
Timeline
CNA
Wesley Place
08.2023 - 03.2024
Technical Support Representative
Conduent
10.2021 - 06.2023
Wal-Mart Associate
Walmart
06.2019 - 11.2020
Service Desk Agent
Brandt Information Services, Inc.
05.2019 - 08.2019
Key Holder/Supervisor
Dollar General
12.2017 - 08.2018
Cahsier/Cook
Whataburger
07.2016 - 04.2019
High school diploma -
Amos P. Godby High School
- Food Handler, 09/01/23, 09/01/25
- CNA, 09/01/23, 09/01/25
- BLS Certification, 10/01/23, 10/01/25
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