Cassandra Yandel
Richmond,VA
Summary
Compassionate, customer-focused professional with a strong work ethic and desire to be of service to others. Eager to contribute to a dynamic team and support organizational goals. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Creative Office Environments
Ashland, VA
01.2023 - Current
- Driving customer satisfaction through meticulous project management from quote to completion
- Collaborating with vendors for accurate quoting and strategic discounting, enhancing profitability
- Implementing effective scheduling strategies for seamless project execution
- Ensuring accurate invoicing and projected billing, contributing to financial transparency
- Leveraging analytical skills to resolve issues, improving overall customer experience.
Project Coordinator
Ion Solar
Ashland, VA
09.2022 - 01.2023
- Managed end-to-end solar installation projects ensuring timely completion
- Facilitated effective communication between crews and technicians to uphold quality standards
- Collaborated with Operations Manager to swiftly resolve escalations, enhancing project efficiency.
Assistant Manager
Dollar Tree
Union, SC
08.2020 - 09.2022
- Managed store operations with a keen focus on enhancing customer experience and sales
- Ensured store cleanliness and safety, contributing to a welcoming shopping environment
- Oversaw front-end duties, ensuring accurate cash handling and efficient checkout process.
Consultant
Military One Source
Chesapeake, VA
02.2012 - 02.2014
- Provided comprehensive consultation services to military personnel, effectively identifying and addressing their needs
- Successfully built trustful relationships with clients, ensuring high levels of customer satisfaction.
Assistant Teacher
Childcare Network
Virginia Beach, VA
01.2010 - 02.2012
- Implemented innovative teaching methods to foster early development skills in infants and toddlers
- Collaboratively designed and executed early educational programs, enhancing reading and math skills across all age groups.
Project Coordinator
Reico Kitchen & Bath
Chesapeake, VA
03.2005 - 09.2008
- Spearheaded project plans for remodeling and new construction projects as the largest cabinetry distributor in Virginia
- Successfully coordinated sales efforts for two Key Business Managers, generating over 150K in monthly sales.
E-Services Agent
National Leisure Group Inc
Virginia Beach, VA
07.2002 - 03.2005
- Managed travel vacation package bookings for clients, ensuring seamless experiences from start to finish
- Handled customer inquiries and resolved issues effectively, maintaining high client satisfaction.
Technical Service Technician II
MCI / Worldcom Telecommunications
Cary, NC
12.1999 - 03.2002
- Provided priority-based technical support to government and business clients
- Executed emergency reroutes to restore disrupted services, minimizing downtime.
Education
Associate of Applied Science - Human Services
J. Sargent Reynolds Community College
Richmond VA05-2026
B.A. in English -
Lander University
Greenwood, SC12.1994
Skills
- Excellent Customer Service & Administrative Skills
- Excellent Project & Time Management Skills
- Task Prioritization & Organizational Skills
- Information/Case Management
- Professionalism
- Conflict Resolution
- Adaptability and Flexibility
- Team Collaboration
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Experience Specialist
Creative Office Environments
01.2023 - Current
Project Coordinator
Ion Solar
09.2022 - 01.2023
Assistant Manager
Dollar Tree
08.2020 - 09.2022
Consultant
Military One Source
02.2012 - 02.2014
Assistant Teacher
Childcare Network
01.2010 - 02.2012
Project Coordinator
Reico Kitchen & Bath
03.2005 - 09.2008
E-Services Agent
National Leisure Group Inc
07.2002 - 03.2005
Technical Service Technician II
MCI / Worldcom Telecommunications
12.1999 - 03.2002
Driver's License
Associate of Applied Science - Human Services
J. Sargent Reynolds Community College
B.A. in English -
Lander University
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