Cassandra (Cassie) Nero
Aliso Viejo,CA
Summary
Dependable and detail-oriented college student with strong communication skills and a proven ability to work efficiently in fast-paced environments. Experienced in providing courteous customer service, following procedures accurately, and managing time effectively while balancing academic responsibilities. Known for a strong work ethic, professionalism, and the ability to learn quickly, collaborate with team members, and maintain a positive attitude during busy shifts.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
04.2023 - 08.2024
- Enhanced customer satisfaction by prioritizing positive interactions, warmly greeting customers, and engaging in meaningful conversations to understand their needs
- Productively and kindly managed customer complaints in person and over the phone
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
- Promoted additional items with beverages, increasing store sales
- Used an in depth knowledge of products to recommend beverages and pastries based on customer inquiries
- Maintained regular and consistent attendance and punctuality
Project Assistant
J&J Model Home Care
10.2019 - Current
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Adhered to established schedules by facilitating work quality and timely delivery
- Performed detail oriented inspections to ensure cleanliness and order
- Provided detailed written reports confirming that model home cleanliness standards were met
- Communicated with model home employees to deliver adequate supplies for cleaners
Shift Lead
Thrive Juice Lab
01.2022 - 11.2022
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Developed effective improvement plans in alignment with goals and specifications
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Resolved issues with malfunctioning POS (Point of Sale) system to ensure seamless and efficient transaction processing
Social Media Influencer Intern
Natalia Selinger
06.2023 - 08.2023
- Boosted audience engagement with consistent, on-brand content creation and curation.
- Identified industry trends and incorporated them into social media strategies to maintain relevance in a rapidly evolving digital landscape.
- Produced high-quality visual content using graphic design software, improving overall brand aesthetics.
- Implemented effective hashtag strategies to increase visibility of posts on various platforms.
- Analyzed performance metrics and adjusted strategies accordingly to maximize growth and engagement.
Accounting Assistant
Iron Rebel
01.2021 - 02.2022
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Education
High School Diploma -
Tesoro High School
Las Flores, CA06.2021
Skills
- Strong Organizational Skills
- Professional and Courteous
- Verbal and Written Communication
- Complex Problem Solving
- Detail Oriented
- Microsoft Office
- Data Collection/Reporting
- Video Editing - Final Cut Pro and Imovie
- Influencer Marketing
Honors
- National Society of Leadership and Success
- Saddleback College Honors Program
Timeline
Social Media Influencer Intern
Natalia Selinger
06.2023 - 08.2023
Barista
Starbucks
04.2023 - 08.2024
Shift Lead
Thrive Juice Lab
01.2022 - 11.2022
Accounting Assistant
Iron Rebel
01.2021 - 02.2022
Project Assistant
J&J Model Home Care
10.2019 - Current
High School Diploma -
Tesoro High School