Cassandra Elliott Thornton
Mansfield,Texas
Summary
I find satisfaction in connecting and including others through achieving team goals, listening and understanding who you are and what you strive to be. I adapt easily to a changing work environment to allow for a disciplined, dependable and refined approach.
My deeply rooted values allow me to fully commit myself and time to achieving common goals for our company, customers and team. I enjoy encouraging those around me to strive to be their best through enthusiasm, trust and motivation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Enterprise Inside Sales Manager, West & Southeast
Dell Technologies
08.2020 - Current
- Grow and Manage a white space acquisition business across 18 team members
- Mentor junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Coordinated seamless handoff between departments during account transitions ensuring smooth onboarding experiences for new customers.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Negotiated favorable contract terms with clients while maintaining a focus on profitability for the company''s bottom line.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Surpassed sales goals by [Number]% annually with implementation of diverse sales tools and strategies.
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
- Implemented data-driven reporting systems to track progress towards goals effectively, improving decision-making processes within the team.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Global Inside Sales Manager, Specialty
Dell Technologies
11.2019 - 08.2020
- Managed 4 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Global Inside Account Manager, DT Select
Dell Technologies
01.2015 - 11.2019
- Initiated, organized, managed and completed multiple product rollouts, refreshes, services engagements and competitor take outs for multiple global customers
- Coordinated cross-functional teams to address client issues promptly, fostering a positive customer experience overall.
- Implemented efficient time management techniques, allowing for higher productivity levels within the team.
- Utilized CRM software to track client interactions, ensuring timely responses and appropriate escalation when necessary.
- Boosted sales revenue by implementing effective account management strategies and identifying cross-selling opportunities.
- Consistently met or exceeded quarterly sales targets through diligent account management efforts.
Global Affiliates Account Manager
Dell Technologies
04.2009 - 01.2015
- Effectively implemented and navigated employees through corporate standards for companies with decentralized sourcing
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process as the Team Lead
Member Purchase Inside Sales Representative
Dell Technologies
10.2007 - 04.2008
- Managed payroll reduction programs for multiple corporate and global customers
Consumer Group Inside Sales Representative
Dell Technologies
03.2007 - 10.2007
- Executed effective time management skills to solution sales through Back-to-School season
Education
Bachelor of Arts - Journalism & Mass Communications-Public Relations
University of Oklahoma
Norman, OKAssociate of Science - Business
Oklahoma City Community College
Oklahoma City, OKSkills
- Sales Team Leadership
- Motivational Skills
- Organization & Prioritizing
- Collaborative Competitive Nature
- Internal & External Relationship Building
- Coachable with a Passion to Grow
- Sourcing Negotiations
- Creative, Strategic and Tactical Approaches
Certification
- Dell Technologies Leadership Development Program Graduate
- University of Central Missouri: Organizational Leadership Certification – Dale Carnegie
- Dale Carnegie Course: Effective Communications and Human Relations
- Dale Carnegie Course: High Impact Presentations
- Dale Carnegie Course: Leadership Training for Managers
Accomplishments
- One Inside Account Manager of the Year Award
- Two Inside Account Manager of the Quarter Awards
- Numerous Inside Team Player of the Quarter Awards
Timeline
Enterprise Inside Sales Manager, West & Southeast
Dell Technologies
08.2020 - Current
Global Inside Sales Manager, Specialty
Dell Technologies
11.2019 - 08.2020
Global Inside Account Manager, DT Select
Dell Technologies
01.2015 - 11.2019
Global Affiliates Account Manager
Dell Technologies
04.2009 - 01.2015
Member Purchase Inside Sales Representative
Dell Technologies
10.2007 - 04.2008
Consumer Group Inside Sales Representative
Dell Technologies
03.2007 - 10.2007
Bachelor of Arts - Journalism & Mass Communications-Public Relations
University of Oklahoma
Associate of Science - Business
Oklahoma City Community College
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