Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cassandre Martin

Davenport,Florida

Summary

Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sales Representative

Club Wyndham
01.2024 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

REAL ESTATE AGENT

Global Real Estate Services
06.2020 - 12.2023
  • Represented buyers and sellers of developed and undeveloped properties
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

SALES ASSOCIATE/ CUSTOMER SERVICE

Spectrum
09.2022 - 05.2023
  • Encouraged customers to make additional purchases and suggested relevant items
  • Enticed customers with sales and promotions to boost sales
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Built relationships with potential customers by providing helpful advice on product selection.

NOTARY LOAN SIGNING AGENT

Genesis Signing Services
01.2009 - 08.2022
  • Administered oath to document signers to obtain affirmation of truth
  • Printing loan documents, meeting signer witnesses signatures and walk borrower through loan signing process
  • Notarizing their signature, and quickly returning documents for processing
  • Checked documents and identifying credentials for all parties.

REAL ESTATE AGENT

La Rosa Realty
09.2017 - 06.2020
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Communicated with clients to understand property needs and preferences.

CUSTOMER SERVICE SPECIALIST WORK FROM HOME

Amazon
07.2018 - 08.2019
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Worked with customers to understand needs and provide excellent service.

ADMISSIONS COORDINATOR/HR COORDINATOR

Oakbridge Health Care
07.2015 - 03.2018
  • Confirmed all insurance benefits met standards of admissions as dictated by policy
  • Completed preliminary paperwork for incoming and outgoing patients
  • Assisting with client queries and admissions procedures
  • Managing the admissions and onboarding for the organization
  • Organizing and inputting information to databases
  • Handling phone calls and emails from prospective patients, or clients
  • Planning and coordinating with the admissions team about events and other important dates
  • Maintained human resources information system and kept employee files up to date and accurate
  • Sent notices to employees and subcontractors regarding expiring documentation.

SUBSTITUTE TEACHER

Polk county school
08.2005 - 06.2015
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

CUSTOMER SERVICE AGENT TEAM LEADER

ANC Corporation
01.1998 - 07.2005
  • Trained, coached and mentored team members in customer service principles and techniques
  • Provided timely resolution of customer complaints and inquiries
  • Monitored calls for quality assurance purposes and provided feedback to staff members on performance.

Education

COMPLETED COURSEWORK TOWARDS B.S -

University of Phoenix
Orlando, FLORIDA

LEGAL ASSISTANT -

Florida Atlantic University
Boca Raton, FLORIDA

COMPLETED COURSEWORK TOWARDS LICENSE IN CLAIM ADJUSTER -

Polk State College
Winter Haven, FL

COMPLETED COURSEWORK TOWARDS LICENSE IN REAL ESTATE -

Climer Real Estate School
Orlando, FL

Skills

  • Closings Coordination
  • High-Volume Call Environments
  • Customer Service And Assistance
  • Call Documentation
  • Building Customer Trust And Loyalty
  • Effective Written And Verbal Communication
  • Contract Preparation
  • Analytical And Logical Thinking
  • Negotiation Management
  • New Construction Assessment
  • Property Tours
  • Sales Expertise
  • Excellent People Skills

Certification

Real Estate & Claim Adjuster

References

References available upon request

Timeline

Sales Representative

Club Wyndham
01.2024 - Current

SALES ASSOCIATE/ CUSTOMER SERVICE

Spectrum
09.2022 - 05.2023

REAL ESTATE AGENT

Global Real Estate Services
06.2020 - 12.2023

CUSTOMER SERVICE SPECIALIST WORK FROM HOME

Amazon
07.2018 - 08.2019

REAL ESTATE AGENT

La Rosa Realty
09.2017 - 06.2020

ADMISSIONS COORDINATOR/HR COORDINATOR

Oakbridge Health Care
07.2015 - 03.2018

NOTARY LOAN SIGNING AGENT

Genesis Signing Services
01.2009 - 08.2022

SUBSTITUTE TEACHER

Polk county school
08.2005 - 06.2015

CUSTOMER SERVICE AGENT TEAM LEADER

ANC Corporation
01.1998 - 07.2005

COMPLETED COURSEWORK TOWARDS B.S -

University of Phoenix

LEGAL ASSISTANT -

Florida Atlantic University

COMPLETED COURSEWORK TOWARDS LICENSE IN CLAIM ADJUSTER -

Polk State College

COMPLETED COURSEWORK TOWARDS LICENSE IN REAL ESTATE -

Climer Real Estate School

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