CASSANDRE VIEUX
Miami,USA
Summary
Driven HR Compliance Specialist with over 6 years of experience supporting high-volume healthcare and corporate environments. Expert in auditing 100+ personnel files weekly, managing over 200+ compliance emails daily, and ensuring alignment with AHCA, and regulatory agencies, and internal policies. Bilingual in English and Creole, known for organizational excellence, accuracy, and professionalism under pressure.
Overview
20
20
years of professional experience
Work History
Human Resources Compliance Specialist
Jackson Health System
05.2021 - Current
- Audit and process 100+ new hire, promotion, and demotion files weekly for compliance
- Respond to and clear over 200+ HR-related emails daily, ensuring timely support
- Verify credentials, background checks, and onboarding documentation for JHS and non-JHS personnel
- Manage updates in Infor, and EDM systems; maintain strict document accuracy
- Support audits for AHCA, DCF, Joint Commission and other regulatory agencies while providing exceptional internal customer service
- Support updating existing employees' work status on their I-9s in accordance with federal policy
PG Receptionist
Jackson Health System
07.2018 - 05.2021
- Handled all front desk client interactions and incoming communications in a fast-paced HR office
- Monitored and resolved WeRecruit system issues; tracked applicant data
- Assisted recruiters, maintained staff calendars, and ensured a clean, welcoming reception area
Receptionist / Operator
Braman Motors
04.2012 - 07.2018
- Managed multi-line phone system, appointment scheduling, and front desk duties
- Supported dealership sales operations using BDC CRM and APD software
- Maintained strict client confidentiality under federal compliance regulations
Cashier / Shift Lead
Salad Creations
04.2009 - 04.2012
- Opened/closed store, managed cash drawer, trained new staff
- Handled customer service issues, inventory, and daily operations independently
Customer Service Representative (Temp)
VIP Info - MIA Airport
06.2005 - 08.2007
- Guided passengers, resolved complaints, and managed airport information requests
- Recognized with service awards for quality and professionalism
Education
Bachelor of Arts - Supervision & Management
Miami Dade College
07.2025
Business Industry Operations - undefined
Miami Dade College
07.2023
Associates in Arts - undefined
Miami Dade College
04.2022
Business Specialist - General Business
Miami Dade College
05.2021
High School Diploma - undefined
North Miami Senior High School
01.2017
Skills
- HR Compliance
- File Auditing
- Credential Verification
- Onboarding Support
- Microsoft Office
- Bilingual
- Emotional Intelligence
- Detail-Oriented
- Problem Solving
- Leadership
Timeline
Human Resources Compliance Specialist
Jackson Health System
05.2021 - Current
PG Receptionist
Jackson Health System
07.2018 - 05.2021
Receptionist / Operator
Braman Motors
04.2012 - 07.2018
Cashier / Shift Lead
Salad Creations
04.2009 - 04.2012
Customer Service Representative (Temp)
VIP Info - MIA Airport
06.2005 - 08.2007
Bachelor of Arts - Supervision & Management
Miami Dade College
Business Industry Operations - undefined
Miami Dade College
Associates in Arts - undefined
Miami Dade College
Business Specialist - General Business
Miami Dade College
High School Diploma - undefined
North Miami Senior High School