Cassaundra Sleighter
Carlisle,PA
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at DHL Global Forwarding. Skilled in Microsoft Excel and adept at maintaining confidentiality, I significantly improved data management processes. Expert in customer service, ensuring efficient and professional support across various roles.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
DHL Global Forwarding
Carlisle, PA
10.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
Office Coordinator
84 Lumber Company
Chalfont, PA
05.2021 - 08.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Front Desk Receptionist
The Ritz-Carlton Hotel Company
Philadelphia, PA
02.2020 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA05.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Administrative Support
- Microsoft Excel
Timeline
Administrative Assistant
DHL Global Forwarding
10.2023 - 04.2024
Office Coordinator
84 Lumber Company
05.2021 - 08.2023
Front Desk Receptionist
The Ritz-Carlton Hotel Company
02.2020 - 03.2021
High School Diploma -
Chambersburg Area Senior High School