Cassaundra Yoder
Geisinger
Lewistown,PA
22
years of professional experience
Dynamic Patient Access Representative with a proven track record at Geisinger, excelling in customer service and patient registration. Skilled in insurance verification and conflict resolution, I consistently enhance patient experiences while ensuring HIPAA compliance. Recognized for effectively training team members and maintaining high-quality standards in a fast-paced environment. Good with patient interactions.
Work History
Quality Technician II
14 Years- Inspected incoming and finished parts for dimensional accuracy using calipers, micrometers, and gauges.
- Documented inspection results, nonconformances, and corrective actions in quality records.
- Verified product compliance with specifications, drawings, and work instructions.
- Supported root cause analysis by collecting defect data and isolating process variation.
Patient Access Representative
6 Months- Supervised daily shift operations, ensuring consistent customer service and store standards.
- Trained new team members on sandwich preparation, register procedures, and safety expectations.
- Managed cash handling, register reconciliation, and end-of-day closing tasks accurately.
- Monitored inventory levels, restocked supplies, and supported ordering to prevent shortages.
Assistant Manager
8 Years 1 Month- Supervised daily shift operations, ensuring consistent customer service and store standards.
- Trained new team members on sandwich preparation, register procedures, and safety expectations.
- Managed cash handling, register reconciliation, and end-of-day closing tasks accurately.
- Monitored inventory levels, restocked supplies, and supported ordering to prevent shortages.
Education
No Degree - Psychology
High School Diploma
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Relationship building
Conflict resolution
Patient education
Work quality evaluation
Timeline
Patient Access Representative
Geisinger
04.2026 - CurrentRead More
Quality Technician II
Alltrista
04.2012 - 04.2026Read More
Assistant Manager
Subway
06.2004 - 07.2012Read More
University of Phoenix (online)
No Degree from Psychology
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Indian Valley High School
High School Diploma
Read More