Summary
Overview
Work History
Education
Skills
Timeline
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Cassee Trodglen

Maryville,TN

Summary

Dynamic trainer with a proven track record at Starbucks, excelling in new hire development and fostering teamwork. Skilled in public speaking and creative problem solving, I have successfully mentored staff, enhancing productivity and engagement. First aid and CPR certified, I am committed to creating a safe and supportive work environment.

Overview

1
1
year of professional experience

Work History

Trainer

Starbucks, Barista
08.2023 - 10.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Hostess Manager

Cracker Barrell
01.2023 - 05.2023
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.

Team Member

Wendy’s
05.2022 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Highschool -

Pennfoster Highschool
Scranton, PA
10.2023

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Group and individual instruction
  • First aid and CPR certified

Timeline

Trainer

Starbucks, Barista
08.2023 - 10.2023

Hostess Manager

Cracker Barrell
01.2023 - 05.2023

Team Member

Wendy’s
05.2022 - 08.2022

Highschool -

Pennfoster Highschool

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Cassee Trodglen