Casseus Josias
Fort Lauderdale,FL
Summary
Dynamic and results-driven Customer Service Professional with a proven track record of exceeding customer expectations. Adept at providing top-tier customer service, resolving complex issues, and cultivating strong client relationships. Committed to contributing to company success by ensuring superior customer satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Quality Surveys
Press Ganey
Fort Lauderdale, Florida
01.2023 - 09.2023
- Conducted research to identify land boundaries and survey markers.
- Provided consultation services on a variety of surveying-related topics to clients.
- Maintained accurate records of all surveys conducted with detailed diagrams and descriptions.
Customer Service Specialist
Home Depot
Fort Lauderdale, Florida
04.2022 - 09.2022
- Spearheaded the resolution of customer inquiries, questions, and concerns with unwavering commitment to delivering outstanding service and consistently surpassing performance benchmarks.
- Distinguished for exceptional communication skills in swiftly resolving product and consumer complaints.
- Developed innovative solutions, catering to new and long-standing customers, ensuring their satisfaction and fostering loyalty.
Customer Service Representative
Papa
Hollywood, FL
10.2020 - 04.2021
- Aligned with the company mission while fielding inbound calls to support clients and Pals, demonstrating deep understanding and responsiveness to customer needs.
- Effectively handled customer complaints, maintaining professionalism, and proactively resolving objections in accordance with established guidelines.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Consultant
Acd Direct
Farmington, UT
12.2019 - 09.2020
- Proactively engaged with customers, resolving product and service issues, and nurturing strong relationships.
- Maintained comprehensive records of customer service data and effectively managed customer complaints and resolutions using CRM.
- Instrumental in driving an impressive 85% increase in customer satisfaction ratings through expert problem-solving and swift issue resolution.
Education
MBA - Business Administration And Management
University of The People
Pasadena, CA11.2018
Associate of Arts - Foreign Languages And Literatures
University of The People
Pasadena, CA09.2014
Skills
- Exceptional Verbal and Written Communication
- Expert in Call Documentation and Record-Keeping
- Proficient in Multitasking and Prioritization
- Strong Customer Account Management Skills
- Exceptional Data Entry and Maintenance Abilities
- Highly Skilled in Contact Center Operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Native/ Bilingual
Timeline
Patient Quality Surveys
Press Ganey
01.2023 - 09.2023
Customer Service Specialist
Home Depot
04.2022 - 09.2022
Customer Service Representative
Papa
10.2020 - 04.2021
Customer Consultant
Acd Direct
12.2019 - 09.2020
MBA - Business Administration And Management
University of The People
Associate of Arts - Foreign Languages And Literatures
University of The People
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