Cassey Waugh
Harmony,NC
Summary
Dynamic mediator with a proven track record at Piedmont Mediation Center, skilled in mediation techniques and confidentiality. Adept at fostering resolutions through impartiality and open-mindedness, enhancing client relationships. Recognized for reliability and a proactive approach, contributing to positive outcomes in conflict resolution negotiations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Contracted Mediator
Piedmont Mediation Center
Statesville, NC
10.2017 - Current
- Assist clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
- Try to help the two parties come to a resolution that they can both agree to and improve their future with the hopes that there will be no further issues.
Assistant
Quality Oil
Statesville, NC
07.2008 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Intern for Teen Court Program
Piedmont Mediation Center
Statesville, NC
02.2017 - 12.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working with with kids in this program.
- I checked each kid in as they came on to court the evenings that teen court was held and assisted in any other roles as needed such as assisting kids learning their roles for teen court.
Cashier
Village Inn Pizza
Statesville, NC
07.2007 - 04.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
Education
Associate - Human Services
Mitchell Community College
Statesville, NC12.2017
GED -
Mitchell Community College
Statesville, NC12.2008
Skills
- Self-awareness
- Impartiality
- Open-mindedness
- Confidentiality
- Mediation techniques
- Reliability
Certification
North Carolina Mediation Certified
Certified North Carolina Mediator
Certified through North Carolina’s Dispute Resolution Commission
Timeline
Contracted Mediator
Piedmont Mediation Center
10.2017 - Current
Intern for Teen Court Program
Piedmont Mediation Center
02.2017 - 12.2017
Assistant
Quality Oil
07.2008 - Current
Cashier
Village Inn Pizza
07.2007 - 04.2008
Associate - Human Services
Mitchell Community College
GED -
Mitchell Community College