Christina Lee
New York,NY
Summary
Dynamic professional with a proven track record in conflict resolution and patient care, exemplified during roles at John Jay College and C AND T Home Care. Skilled in mediation techniques and empathy development, I've enhanced peer mediation programs and patient satisfaction significantly. Leveraging open-mindedness and assertiveness, I excel in fostering understanding and promoting positive outcomes.
Experienced conflict resolution specialist with strong focus on team collaboration and achieving results. Skilled in active listening, negotiation, and fostering communication to address and resolve disputes effectively. Reliable and adaptable, known for maintaining composure and professionalism in dynamic situations.
Diligent Desired Position with background in peer mediation and conflict resolution. Successfully facilitated numerous mediations, leading to improved interpersonal relationships and more cohesive environment. Demonstrated strong communication and problem-solving skills.
Professional mediator prepared for impactful conflict resolution roles. Facilitated meaningful dialogue and resolution, contributing to positive and harmonious environment. Known for effective team collaboration and adaptability, with strong communication and active listening skills.
Overview
2024
2024
years of professional experience
Work History
Peer Mediator
John Jay College
- Participated in professional development opportunities to stay current on best practices in peer mediation and conflict resolution techniques.
- Provided ongoing support for both parties involved in disputes, facilitating long-term resolutions and understanding.
- Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Researched and analyzed individual parties' positions to understand dispute background.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Served as a role model for students by demonstrating empathy, active listening, and respectful communication during mediations.
- Evaluated the effectiveness of peer mediation programs through regular assessments and feedback from participants.
- Documented outcomes of mediations for future reference and program evaluation purposes.
- Established trust among disputing parties by maintaining confidentiality throughout all stages of the mediation process.
- Coordinated community outreach initiatives to spread awareness about the benefits of peer mediation programs within schools.
- Enhanced conflict resolution skills among students by conducting regular peer mediation sessions.
Healthcare Aide
C AND T Home Care
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Kept accurate records of patients' care, condition, and progress.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with patient transfer and ambulation.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Receptionist
Black Hair Is
08.2004 - 12.2023
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assistant Manager
Aldo Shoes
09.2015 - 06.2019
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Biology
PSRC
06.2001
Skills
- Self-awareness
- Open-mindedness
- Giving feedback
- Building rapport
- Empathy development
- Reflective practice
- Body language awareness
- Mediation techniques
- Assertiveness training
- Understanding bias
Some hunter college classes
I was picked out of 100 kids to do extreme math at hunter college
Timeline
Assistant Manager
Aldo Shoes
09.2015 - 06.2019
Receptionist
Black Hair Is
08.2004 - 12.2023
Peer Mediator
John Jay College
Healthcare Aide
C AND T Home Care
Biology
PSRC
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