Krystal Franqui
Summary
Holds extensive knowledge in F1 Visa regulations and International Admissions procedures, along with vast experience in customer service and supervisory responsibilities. Experience with leading information sessions and possesses strong written and oral communication skills. Humble and dependable, I offer the highest respect and superior knowledge to my role at hand.
Overview
7
7
years of professional experience
Work History
College Office Assistant
CUNY John Jay College
02.2018 - Current
- Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitating smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support via Zoom. and in office.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Assisted with budgeting and financial management to keep office operating within budget.
- Assisted with onboarding of new employees.
Vault Attendant
DGA Security Systems
08.2017 - 02.2018
- Escorting & opening individually owned lock boxes for authorized users
- Answering telephone/in person inquiries regarding vault operations
- Maintenance of client records and authorized users daily
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Maintained accurate records of customer transactions, adhering to confidentiality requirements and data protection protocols.
Education
Sociology
CUNY College of Staten Island
06.2013
Skills
- 85 wpm Typing Speed
- Administrative Support
- Front Office Management
- Customer service and care
- Media Relations
- Teamwork and Collaboration
- Multitasking Abilities
- Adaptability and Flexibility
Timeline
College Office Assistant
CUNY John Jay College
02.2018 - Current
Vault Attendant
DGA Security Systems
08.2017 - 02.2018
Sociology
CUNY College of Staten Island
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