Cassi Sorrels
Omaha,NE
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Customer-focused lead sales and service associate with more than 7 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.
Overview
17
17
years of professional experience
Work History
Marketing Associate
Vehicle Selling Solutions
Omaha, NE
01.2022 - 03.2023
- Used multiple web-analytics data points to benchmark, measure and improve online campaign results.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Planned and executed events and marketing programs to increase qualified leads.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Identified appropriate marketing channels and target customers for campaigns.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
Lead Sales and Service Associate
United States Post Office
10.2014 - 12.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Expedited urgent mail deliveries by prioritizing time-sensitive items during the sorting process.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Continuously sought opportunities for professional development, staying abreast of industry trends and advancements in order to enhance job performance.
- Organized office supplies inventory efficiently and maintained an orderly workspace, which contributed to a productive work environment.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Created documents with applicant information and verified data against Passport database information.
- Conducted comprehensive quality checks to ensure error-free issuance of passports, reducing the need for reissuing.
- Stayed up-to-date on Nebraska laws and licensing requirements to complete accurate and efficient reviews.
- Enhanced customer satisfaction by providing timely and accurate information regarding passport application statuses.
Sandwich Artist
SUBWAY®Restaurants
Omaha, NE
06.2006 - 03.2008
- Observed customer purchases in line and differentiated between standard portions.
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded dishwasher with containers and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Increased speed of service through effective multitasking and time management skills.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
Education
No Degree - Liberal Arts And Sciences
University of Nebraska At Omaha
Omaha, NE05.2013
High School Diploma -
Benson Magnet High School
Omaha, NE05.2009
Skills
- Consumer Buying Habits
- Survey Design and Development
- Database Maintenance
- Digital Media
- Goal-Oriented
- Team Leadership
- Customer care
- Distribution Services
- Filing systems
- Handling and sorting mail
- Mailroom Equipment Operation
- Labeling and Packaging
- Equipment Operation
- Sales expertise
Timeline
Marketing Associate
Vehicle Selling Solutions
01.2022 - 03.2023
Lead Sales and Service Associate
United States Post Office
10.2014 - 12.2021
Sandwich Artist
SUBWAY®Restaurants
06.2006 - 03.2008
No Degree - Liberal Arts And Sciences
University of Nebraska At Omaha
High School Diploma -
Benson Magnet High School