Cassia Sanada
Miami,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in managing multiple projects with competing priorities involving process improvements, and quality control. Recognized and recommended for collaborating with upper management to achieve organizational objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr Quality Eng. Supervisor
Honeywell International Inc
Miami, FL
03.2021 - Current
- Directed and supervised team of 5 employees in daily operations.
- Implemented and maintained the Quality Management System based on ISO 9001:2015
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Audited company's legal documents to verify compliant policies and procedures.
- Performed audit follow-up activity to verify effectiveness of corrective actions and implementation of preventive actions
Process Engineer
Nutrimental
Curitiba, PR
01.1998 - 06.2024
- Enhanced the food manufacturing process
- Specified production line instruments (pressure gauge, valves and thermocouples)
- Defined production area layout
- Described and implemented standard operational procedures
Director of Quality
Fiplex Communications Inc
Miami, FL
11.2017 - 03.2021
- Developed and implemented quality assurance processes, procedures, and standards to ensure product and service excellence.
- Coordinated with various departments to ensure compliance with regulatory requirements related to quality control.
- Facilitated training sessions for staff members on proper techniques for maintaining high-quality products and services.
- Utilized statistical process control methods such as Six Sigma tools, root cause analysis., to identify opportunities for improvement.
- Participated in cross-functional meetings involving all departments involved in the production process.
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians and other staff.
- Created reports on the performance of quality management systems and presented them to senior management teams.
Product Manager
Belzona Inc
Miami, FL
01.2015 - 02.2021
- Coordinate new product launches and product portfolio management ▪
- Create documentation for new products including instructions for use, and product specification sheet
- Research new product technologies focused in customer needs
- Support third party inspections
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
Technical Service Engineer
Belzona Inc
Miami, FL
07.2011 - 01.2017
- Technical support to distributors in the North America and Latin America
- Provided technical trainings on the product technology
- Participated in cross-functional projects
Management System Consultant, Trainer
SENAI - National Service of Industrial Learning
Curitiba, PR
07.2001 - 12.2010
- Conducted assessment and preparation of gap analysis report for industries to identify and ensure compliance with applicable regulations, and adequacy of quality systems
- Ensured that results from assessment are implemented as recommended
- Conducted the development, maintenance and improvement of Management Systems based on Good Manufacturing Practices (GMP), Hazard Analysis and Critical Control Points (HACCP), ISO 9001, ISO 14000
- Facilitated the creation of written procedures, including Quality Manual, GMP procedures, SOPs, HACCP plan
- Conducted education and training in Quality and Food Safety principles
- Conducted quality and food safety internal audits
- Supported with identification, implementation, verification and validation of CAPAs
- Analyzed manufacturing process data to implement improvements
Quality Control Engineer
Jasmine Alimentos
Curitiba, PR
06.2000 - 06.2001
- Responsible for the quality control laboratory activities
- Inspected raw materials, material in process, finished products and packaging
- Created working procedures for the manufacturing and monitoring process
- Supplier quality assurance of ingredients to ensure compliance with quality requirements and cost effectiveness
- Improved industrial layout
Education
Master of Science - Biotechnology
UFPR
Curitiba, PR, Brazil06-2010
Bachelor of Science - Chemical Engineering
UFPR
Curitiba, PR, Brazil03-1998
Skills
- Data Analytics
- Process Improvement
- Policy Enforcement
- Processes and Procedures
- Complex Problem-Solving
- Training and Mentoring
- Goal-Oriented
- Process Monitoring and Improvement
- Project Management
Accomplishments
- Excellent Performance Customer Service 2021 - Issued by Fiplex Comm. Inc
- SFMA (South Florida Manufacturers Association Recognition of Excellence Awards – 2019 Employee of the Year - Implementation of QMS based on ISO 9001:2015 with limited staff and budget
Certification
- Certified Sr ISO 9001 Lead Auditor - PECB, 2023
- ASQ Certified Six Sigma Black Belt, 2021
Languages
English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Sr Quality Eng. Supervisor
Honeywell International Inc
03.2021 - Current
Director of Quality
Fiplex Communications Inc
11.2017 - 03.2021
Product Manager
Belzona Inc
01.2015 - 02.2021
Technical Service Engineer
Belzona Inc
07.2011 - 01.2017
Management System Consultant, Trainer
SENAI - National Service of Industrial Learning
07.2001 - 12.2010
Quality Control Engineer
Jasmine Alimentos
06.2000 - 06.2001
Process Engineer
Nutrimental
01.1998 - 06.2024
Master of Science - Biotechnology
UFPR
Bachelor of Science - Chemical Engineering
UFPR
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