Cassidie Matthews
Logan,UT
Summary
A student at USU in pursuit of her love and interest for plant cultivation and processes under the Plant Sciences major. Previous job experience in multiple fields of work have fostered a diverse employee that is committed to hard work, and is details and result oriented.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Integra Financial Services
Logan, United States
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
CaptionCall Agent
CaptionCall
Worked Remotely, Ut.
03.2021 - Current
- Aided in assisting the hard of hearing by fielding calls from customers throughout the country.
- Provided accurate captioning for customers.
- Effectively navigated the CaptionCall computer program.
Warehouse Associate
Cabela's
Tooele , UT
04.2020 - 01.2021
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
Full Time Missionary
The Church Of Jesus Christ Of Latter-Day Saints
Berlin, Germany
10.2018 - 04.2020
- Proselyted door- to door in the German language.
- Practiced leadership in the training of new missionaries and management of current missionaries.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Organized weekly charity events.
Cashier
Roxberry Juice
Tooele , Utah
11.2017 - 09.2018
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Food Server
Dickey's Barbecue Pit
Tooele , Utah
05.2016 - 08.2016
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Stansbury High School
Stansbury Park, UTAssociate of Science - Associates of Science
Utah State University
Logan, UT05.2021
Bachelor of Science - Plant Sciences
Utah State University
Logan, UT01.2023
Skills
- Bilingual ( German and English)
- Data Entry
- Plant Cultivation and Care
- Technologically Proficient
- Efficient and Detail-Oriented
hobbies
- Plant propagation
- Gardening
- Enjoying nature and the outdoors
Languages
English
Native or Bilingual
German
Full Professional
Timeline
Customer Service Representative
Integra Financial Services
07.2021 - Current
CaptionCall Agent
CaptionCall
03.2021 - Current
Warehouse Associate
Cabela's
04.2020 - 01.2021
Full Time Missionary
The Church Of Jesus Christ Of Latter-Day Saints
10.2018 - 04.2020
Cashier
Roxberry Juice
11.2017 - 09.2018
Food Server
Dickey's Barbecue Pit
05.2016 - 08.2016
High School Diploma -
Stansbury High School
Associate of Science - Associates of Science
Utah State University
Bachelor of Science - Plant Sciences
Utah State University