Omozele Onoabhagbe

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Greet and seat guests, present menus, explain menu items and specials, answer questions, and make recommendations
• Take accurate orders for food and beverages; enter them into the POS system
• Serve food and drinks promptly and accurately
• Monitor tables throughout service to ensure guest satisfaction; anticipate needs (e.g., drink refills, extra utensils, condiments)
• Collaborate with team members (bussers, kitchen, hosts) to maintain smooth flow of service
• Clear and reset tables efficiently; maintain cleanliness and order in the dining area
• Assist with side/prep work and closing duties (cleanup, restock, preparing for next shift)
• Handle guest concerns or issues professionally; ensure a positive dining experience

• Greeted customers warmly and escorted them to their tables
• Presented menus and provided a welcoming dining experience
• Took accurate food and beverage orders in a fast-paced environment
• Prepared and served drinks promptly
• Delivered food to tables efficiently while ensuring order accuracy
• Assisted customers with menu questions and dietary inquiries
• Provided thoughtful recommendations based on customer preferences
• Maintained a clean and organized dining area
• Ensured high levels of customer satisfaction through attentive service

• - Investigated and resolved identity theft cases, demonstrating empathy and providing comprehensive support to victims through effective case management and fraud prevention strategies.
• - Took inbound calls from clients, addressing their concerns with empathy and professionalism, and followed up to ensure all issues were resolved.
• - Analyzed suspicious transactions and identified patterns to detect potential security breaches.
• - Set up and activated accounts for clients, ensuring robust security measures were implemented to protect against fraud.- Coordinated with law enforcement, financial institutions, and legal entities to gather evidence, maintain documentation, and facilitate the recovery process for affected individuals.
• - Utilized fraud detection tools and techniques to enhance the organization’s ability to prevent identity theft.
• - Educated clients and the public on best practices for safeguarding personal information and mitigating risks associated with identity theft.

- Assisted the executive team with daily administrative tasks, including managing calendars, scheduling meetings, and organizing travel arrangements.

- Handled incoming communications, responding to emails and phone calls, and ensuring timely follow-up on important matters.

- Supported document preparation, including reports and presentations, ensuring accuracy and adherence to company standards.

- Helped maintain office organization by managing supplies, filing systems, and general office upkeep.

- Collaborated with team members on various projects, demonstrating strong teamwork and communication skills.

- Developed an organized system for tracking meeting notes and action items, improving follow-up efficiency

- Received positive feedback for a proactive approach and willingness to learn, contributing to a supportive team environment.

• Providing resources and tools to support those directly helping customers provide the best service
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions
• Being friendly and professional, and engaging customers to help with project needs and answer questions
• Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up
• Engaging in sale work practices and encouraging others to do the same
• Preparing and maintaining project folders according to policy
• Delivering a checkout experience that is quick, professional, and friendly.