Omozele Onoabhagbe
Washington,DC
Summary
Eager to work in a Professional position to use my bilingual, teamwork, multitasking and hardworking, communication and with great customer service skills
Overview
9
9
years of professional experience
Work History
Bartender /Customer Service Representative
Momo Chicken & Grill
03.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Iris Powered by Generali
11.2021 - Current
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed high-volume of inbound and outbound customer calls.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Babysitter
Self Employed
01.2015 - 12.2021
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Read stories and played alphabet games to promote early literacy.
- Supervised and cared for children ages 6 to 17.
- Responsibly watched children while parents were out.
- Cared for home after children went to bed by clearing dishes and putting away toys.
- Helped complete homework, school projects and chores.
- Monitored playtime to prevent overuse of technology, television, or other influences.
Sales Marketing
Alexander Aberdeen
07.2021 - 08.2021
- Handles incoming calls while delivering prompt, accurate and exceptional customer service to all customers and agents
- Responsible to respond to all inquiries and follow ups in a timely manner while meeting or exceeding pre-defunded standards
- Responsible for outbound calls, In store marketing talk to 100- 200 people
- Handle inside sales and account
- Management for our clients
- Once they’re comfortable with the day-to-
- Day, they’ll help with training and development with newer staff.
Recruiter
05.2021 - 07.2021
- Identifying future hiring needs and developing job description and specifications
- Providing recruitment reports to team managers
- Call up to 100 candidates everyday
- Pull database and active resumes.
Customer Service Associate
Lowe’s Home Improvement
04.2018 - 01.2021
- Providing resources and tools to support those directly helping customers provide the best service
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions
- Being friendly and professional, and engaging customers to help with project needs and answer questions
- Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up
- Engaging in sale work practices and encouraging others to do the same
- Preparing and maintaining project folders according to policy
- Delivering a checkout experience that is quick, professional, and friendly.
Deli Clerk
Safeway
12.2017 - 04.2018
- Greeted customers and to fulfill requests and answer questions
- Cleaned surfaces and equipment
- Communicated effectively with customers to plan or specialized orders, providing customers with recommendations
- Slicing deli meat and cheeses to order, frying and baking chicken and other productions and more
- Experience
- Babysitting
Education
Services Certified Nursing Assistant- Lanham, MD -
Dominion Academy & Healthcare
10.2021
High School Diploma -
Crossland High School
05.2017
Skills
- Patience
- Great Customer service
- Stocking merchandise
- Order fulfillment
- Cash register operation
- Retail sale
- Team building
- Customer-oriented
- Active listening skills
- Goal-oriented
- Multi-tasked
- Fast learner
- Keeping children safe
- Certified in First Aid and CPR
- Follows directions
- Emotionally supportive
Timeline
Bartender /Customer Service Representative
Momo Chicken & Grill
03.2023 - Current
Customer Service Representative
Iris Powered by Generali
11.2021 - Current
Sales Marketing
Alexander Aberdeen
07.2021 - 08.2021
Recruiter
05.2021 - 07.2021
Customer Service Associate
Lowe’s Home Improvement
04.2018 - 01.2021
Deli Clerk
Safeway
12.2017 - 04.2018
Babysitter
Self Employed
01.2015 - 12.2021
Services Certified Nursing Assistant- Lanham, MD -
Dominion Academy & Healthcare
High School Diploma -
Crossland High School
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