Kayla Baker
Lawrenceville,GA
Summary
Results-oriented Client Services Professional with a proven track record in engaging directly with industry customers. Expertise in product knowledge, consumer trends, and maintaining high ethical standards has led to enhanced customer trust and satisfaction. Specializes in conflict resolution, data entry, and customer relationship management while demonstrating strong communication and problem-solving skills to deliver efficient service. Aiming to leverage these competencies to further enhance client experiences and drive organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Home Depot
Suwanee, GA
06.2023 - 12.2024
- Managed customer inquiries and complaints through various channels.
- Resolved billing and service issues for a diverse customer base.
- Provided product recommendations and assistance to ensure customer satisfaction.
- Handled a high volume of inbound calls in a fast-paced environment.
- Handled escalated customer issues with professionalism and empathy.
- Processed orders, returns, and exchanges, with a focus on customer satisfaction.
Customer Service Representative
Walmart
Suwanee, GA
10.2021 - 05.2023
- Developed strong rapport with clients to ensure customer satisfaction and return business
- Processed orders and handled returns accurately and efficiently
- Resolved customer complaints and concerns in a professional and timely manner
- Assisted in training new employees on company procedures and customer service protocols
- Performed currency exchanges, money transfers, and check cashing services
Brand Ambassador/Shelf Stocker
Bed Bath & Beyond
Buford, GA
08.2020 - 10.2021
- Employed basic selling techniques to engage with customers.
- Provided exceptional customer service through handling returns and exchanges. Maintained stock levels and organized inventory effectively.
- Managed customer inquiries and resolved issues in a timely manner.
- Assisted with stocking shelves and maintaining product displays.
- Prioritized customer satisfaction by addressing concerns promptly and professionally.
Education
Diploma -
Collins Hill High School
Suwanee, Ga05.2020
Skills
- Customer service
- Problem solving
- Time management
- Communications
- Adaptability
- Conflict resolution
- Active listening
- Patience
- Client relations
- Empathy and patience
- Verbal and written communication
- Appointment scheduling
- Relationship building
- Documentation
Languages
English, Native
References
- Ellen Fontanel 6784814470
- Neaway Moses 6783608703
- Cedrick Ambeau 4707798188
Timeline
Customer Service Representative
The Home Depot
06.2023 - 12.2024
Customer Service Representative
Walmart
10.2021 - 05.2023
Brand Ambassador/Shelf Stocker
Bed Bath & Beyond
08.2020 - 10.2021
Diploma -
Collins Hill High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Andrea LopezAndrea Lopez
Service Desk at The Home DepotService Desk at The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
John ZirkelJohn Zirkel
Sales Associate at The Home DepotSales Associate at The Home Depot
Ethan AlvarezEthan Alvarez
Commercial Metal Installation at Mnar Construction LLCCommercial Metal Installation at Mnar Construction LLC