ERIKA CABALLERO
Bronx,NY
Summary
Motivated and accomplished individual, demonstrated ability to apply theoretical knowledge to real world scenarios through various programs and work. A fast learner, adaptable and eager to contribute to a dynamic work environment. Excellent communications and team work skills. I am seeking opportunities to leverage my skills and make a positive impact.
Overview
1
1
year of professional experience
Work History
Cashier/Customer service representative
Stop & shop
08.2023 - Current
- Worked with supervisory team to meet customer needs
- Offered customers information about upcoming promotions and available items
- Informed customers of promotions and special offers to increase sales
- Monitored inventory levels and reported damaged stock in company system
- Operated cash registers, handled transactions, and provided accurate change to customers
- Provided assistance at other checkout lanes
- Assisted in training new employees on store procedures and policies
- Assisted customers with locating products and answering their inquiries
- Handled customer returns or exchanges
- Promoted customer satisfaction by supporting merchandise selection
- Checking out customers
- Bagging groceries
- Monitoring the self checkout area
- Ensuring that all items are scanned correctly
- Applying applicable discounts and promotions
- Handling cash, credits or other payment methods
- Handling money orders, western union, lotto, refunds and returns
- Helped customers enrollment for a store discount card.
Youth Advisory Board Member
Phiips Neighborhood
07.2023 - 08.2023
- Organizing and leading youth events and activities
- Managed a team of youth volunteers and coordinated community service projects
- Facilitated workshops and training sessions for youth development and empowerment
- Organized and led community clean-up events, engaging volunteers and collaborating with local organizations
- Facilitated workshops on financial literacy for underserved populations, promoting economic empowerment and budgeting skills
- Assisted in event planning and execution for community festivals and cultural celebrations, enhancing community engagement and participation
- Participated in fundraising events
- Contributing to successful collections for charitable causes
- Utilizing social media platforms to raise awareness.
Education
Criminal justice - Criminal Justice
Monroe College
Bronx, NY06.2026
High School Diploma -
Harry S Trruman
Bronx, NY06.2023
Skills
- LANGUAGES
- Spanish
- English
- Problem solving skills
- Teamwork and collaboration
- Emergency response
- Communication
- Investigative techniques
- Cash handling
- Customer service
- Empathy
- Interpersonal
- Multitasking
- Adaptability
- Conflict resolution
- Crisis management
- Problem-solving
- Patience
- Active listening
- Attention to detail
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Reliability and punctuality
- Cash handling and management
- Organizational abilities
Timeline
Cashier/Customer service representative
Stop & shop
08.2023 - Current
Youth Advisory Board Member
Phiips Neighborhood
07.2023 - 08.2023
Criminal justice - Criminal Justice
Monroe College
High School Diploma -
Harry S Trruman