Cassidy Burnett
Birmingham
Summary
I've been in the coffee scene for 12 years and have loved every second of it. My fondest memories stem from early morning regulars and down times with my co-workers. Though I love management and have been honored to be in those positions, it isn't something I necessarily need. I love being a barista. Plain and simple. I would love to co-open a cafe down the line and would love to continue growing in all things coffee knowledge. I have a strong work ethic, which I believe is the biggest attribute to the bigger roles I was given.
Overview
12
12
years of professional experience
Work History
Stand Manager
7 Brew/Southern Brew
Millbrook, AL
05.2025 - 06.2026
- Managed daily operations, ensuring efficient workflow and service quality.
- Trained and mentored new staff on product knowledge and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with team members to enhance customer engagement and satisfaction initiatives.
- Assisted in developing promotional materials to drive sales and attract customers.
- Monitored equipment functionality, addressing maintenance needs promptly to ensure operational efficiency.
- Evaluated employee performance through regular assessments, providing constructive feedback for continuous improvement opportunities.
- Streamlined scheduling processes to optimize staffing levels during peak hours, minimizing wait times for customers.
- Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
Barista/Manager
Church Of The Highlands
Montgomery, AL
05.2014 - 08.2023
- Advanced through roles from barista to shift lead, culminating in a management opportunity.
- Led a diverse team of 20-35 individuals, ensuring cohesive collaboration and productivity.
- Facilitated the transformation of a struggling team into a self-sufficient unit through targeted training initiatives. Mentored and developed an internal candidate into a management role to strengthen leadership. Assigned to a new location to implement similar strategies for team development.
- Assisted with scheduling meetings and managing bank runs. Organized and cleaned cafe space while delivering quality service as a barista. Communicated effectively with customers and resolved conflicts with team members to maintain a high standard of cafe operations. Supported opening and closing procedures at multiple locations and facilitated stock transport as needed.
- Managed daily operations, ensuring efficient workflow and high-quality customer service.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
Education
High School Diploma -
Pelham High School
Pelham05-2014
Skills
- Employee training
- Scheduling and rostering
- Store maintenance
- Customer service
- Positive attitude
- Problem-solving
- Reliability
- Excellent communication
- Teamwork and collaboration
Timeline
Stand Manager
7 Brew/Southern Brew
05.2025 - 06.2026
Barista/Manager
Church Of The Highlands
05.2014 - 08.2023
High School Diploma -
Pelham High School