Cassidy Cross
Senior Leasing Consultant
Frisco,TX
Summary
Dynamic leasing professional with extensive expertise in tenant relations and property management. Proven track record in optimizing leasing processes and significantly improving tenant satisfaction. Recognized for a collaborative approach and adaptability, complemented by exceptional communication and negotiation skills that foster positive relationships with clients and stakeholders. Committed to driving operational excellence and enhancing the overall tenant experience.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Senior Leasing Consultant
CWS Apartments
07.2025 - Current
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Implemented and managed an efficient online lease application system that streamlined the entire leasing process for both staff and potential tenants.
- Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.
- Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
- Strong closer with a high closing ratio from leads to applicants at a property with 385 units.
Server/Cashier
Texas Roadhouse
03.2018 - 08.2024
- Helped plan and take part in restaurant promotions and events to connect with guests and create a warm, inviting environment.
- Built connections with guests by meeting their needs and providing personalized service that encouraged them to return.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Leasing Consultant
Asset Living
10.2022 - 03.2024
- Provided exceptional customer service, building relationships with residents to understand their housing needs.
- Conducted tours of the property, showing available apartments, amenities, and community features.
- Organized and took part in community events and activities to build a strong sense of community.
- Assisted with rent collection, lease renewals, and handling tenant issues or maintenance requests.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
Education
Associates Degree - Business Administration And Management
Austin Community College
Austin, TX08-2026
Skills
- Microsoft Excel
- Data entry
- Leasing and Financial oversight
- Fair Housing regulations
- Phone etiquette
- Administrative experience
- Project coordination
- Communication skills
- Customer service (7 years)
- Adobe Acrobat
- Office experience
Certification
Driver's License
Timeline
Senior Leasing Consultant
CWS Apartments
07.2025 - Current
Leasing Consultant
Asset Living
10.2022 - 03.2024
Server/Cashier
Texas Roadhouse
03.2018 - 08.2024
Associates Degree - Business Administration And Management
Austin Community College
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