Cassidy Dotson
Grand Blanc,MI
Summary
Adept at multitasking and exceptional customer service, I enhanced guest experiences at Olive Garden by efficiently managing multiple tables and ensuring prompt service. Skilled in POS operation and cash handling, my proactive approach and professional demeanor significantly contributed to high-volume dining success, demonstrating a strong blend of hard and soft skills without compromising service quality.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
05.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Host
Longhorn Steakhouse
01.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Wayne Memorial Highschool
Wayne Michigan05-2020
Skills
- Cash Handling
- Exceptional customer service
- Hostess support
- Guest Seating
- Professional Appearance
- High-volume dining
- Menu Memorization
- Liquor, wine, and food service
- POS operation
- Adaptable and Flexible
- Multitasking
- Time Management
Timeline
Server
Olive Garden Restaurant
05.2022 - 08.2024
Host
Longhorn Steakhouse
01.2021 - 12.2021
High School Diploma -
Wayne Memorial Highschool
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