Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
Manage approximately 30 incoming calls, emails and texts per day from customers.
Build relationships with customers to encourage repeat business.
Schedule appointments accurately using reservation software, reducing conflicts or double-bookings.
Front Desk Sales Associate
Solidcore
02.2024 - 05.2024
Assisted in training new team members on company policies and best practices for optimal performance.
Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
Ice Cream Server
UDairy Creamery
03.2023 - 05.2024
Greeted incoming customers and provided reliable, friendly customer service.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE
05-2024
Minor - Health And Wellness
University of Delaware
Newark, DE
05-2024
Extracurricular Involvements
University of Delaware Cheer Team (2021-2023) - helped the team win their 3rd, 4th, and 5th consecutive National Championship Title, balanced 20-25 hours of cheerleading per week while also maintaining a demanding academic schedule
UDance (2020-2024) - participated in a 12-hour dance marathon, raising vital funds for pediatric cancer through active contribution and engagement (B+ Foundation)
BLUE Programming (2020-2023) - Completed Star power diversity, equity and inclusion, One Love healthy relationship intervention programs and SWAT analysis leadership perspectives workshop, engaged in resume workshops and career readiness activities with graduate programs and companies
Walt Whitman High School Cheerleading Caption (2019-2020) - led the team to the National Competition in Orlando, Florida