Cassidy Granoff
Manager, Patient Engagement
Philadelphia,PA
Summary
Dynamic professional with a proven track record in patient engagement and project management. Skilled in fostering collaboration, utilizing digital tools, and championing innovative strategies. Passionate about driving creative solutions in healthcare and beyond.
Overview
4
4
years of professional experience
Work History
Manager, Patient Engagement
Reverba
09.2023 - Current
- Lead patient engagement campaigns, collaborating across teams to drive therapy adherence
- Manage vendor relationships for enhanced customer experiences, utilizing digital platforms
- Provide comprehensive client support, including scheduling, administrative assistance, and process improvements
- Plan and coordinate patient travel and live/virtual engagements
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Patient Access Coordinator
Northern Children's Services
04.2023 - 08.2023
- Oversaw access center operations, handling inbound calls and addressing program inquiries.
- Coordinated appointments for clients, staff, and external partners with meticulous documentation.
- Provided executive team administrative support, drafting correspondence and organizing meetings.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Project Analyst
Signant Health
02.2021 - 11.2022
- Collaborated with program managers to define clinical trial study scope, milestones, and timelines.
- Provided client and project manager support during eCOA software development.
- Maintained internal communication for project alignment and progress tracking.
- Devised standardized project management documentation to streamline future management of repetitive projects.
- Developed and implemented strategic project plans to meet business objectives.
Education Savings Specialist
Vanguard
03.2020 - 10.2020
- Acted as primary client contact, managing account inquiries and transactions with confidentiality.
- Implemented monetary and administrative procedures to established standards.
- Analyzed and documented client feedback to improve performance metrics.
- Led internal innovation initiatives to drive ongoing improvement.
- Developed strong client relationships through consistent communication and attentive service.
Education
Bachelor of Arts - Biobehavioral Health
Pennsylvania State University, University Park
05.2001 -
Inbound Marketing Certificate (2024) -
HubSpot
Skills
Hobbies
- Canva
- Social Media Graphic Design
- InDesign
Timeline
Manager, Patient Engagement
Reverba
09.2023 - Current
Patient Access Coordinator
Northern Children's Services
04.2023 - 08.2023
Project Analyst
Signant Health
02.2021 - 11.2022
Education Savings Specialist
Vanguard
03.2020 - 10.2020
Bachelor of Arts - Biobehavioral Health
Pennsylvania State University, University Park
05.2001 -
Inbound Marketing Certificate (2024) -
HubSpot
Similar Profiles
Brian McCoyBrian McCoy
Director of Marketing at ReverbaDirector of Marketing at Reverba
Isabela KienleIsabela Kienle
Story Manager at ReverbaStory Manager at Reverba
Kendra StanfordKendra Stanford
Classroom Counselor at Mastery Charter Schools, Central OfficeClassroom Counselor at Mastery Charter Schools, Central Office
Jacob GirardoJacob Girardo
Cook at Homegrown Coffee and CreationsCook at Homegrown Coffee and Creations
Anton MorrowAnton Morrow
Sales Representative at Young With SolutionsSales Representative at Young With Solutions