Keana White
Deland,FL
Summary
Full specialist in nail technology and esthetics with a strong foundation in health and customer service. Focused on enhancing client satisfaction through exceptional nail services, including gel, acrylics, and waxing, while building lasting relationships and ensuring compliance with health standards.
Overview
10
10
years of professional experience
Work History
Patient Engagement Specialist
CVAUSA
KISSIMMEE, FL
01.2025 - 08.2026
- Addressed patient clinical issues and escalated calls to appropriate team members for timely resolution.
- Documenting patient clinical history
- Ensured compliance with HIPAA regulations to protect patient privacy and data security.
- Fostered strong patient relationships through active listening and empathy, enhancing overall patient satisfaction and loyalty.
- Implemented a feedback system for patient follow-ups, leading to measurable improvements in engagement and reduced appointment no-shows.
- Coordinated with healthcare teams to streamline patient education resources, significantly improving information accessibility.
- Enhanced overall patient engagement through targeted communication initiatives.
- Managed patient information using various electronic health record systems to ensure accurate data tracking.
Lab Tech I
City Of Deland
DELAND, FL
01.2023 - 03.2023
- Reported unsafe phosphorus readings to lead scientists, initiating follow-up testing protocols to mitigate risks.
- Analyzed city water samples for phosphorus levels, documenting testing procedures to ensure accuracy.
- Applied mathematical calculations to validate results and reduce measurement errors.
- Maintained procedural records for regulatory compliance and facilitated laboratory audits.
Customer Care Specialist
HearUSA
PALM BEACH, FLORIDA
01.2022 - 12.2022
- Received and resolved or escalated customer issues and inquiries.
- Demonstrated empathy and problem-solving skills when addressing customer concerns.
- Directed complex customer complaints to departments for timely resolution.
- Improved customers' experiences with targeted product and service recommendations.
- Proposed alternatives to customers for unavailable products, enhancing satisfaction.
- Documented customer interactions and transactions, ensuring accurate records.
Patient Care Coordinator
HearUSA
PALM BEACH, FLORIDA
02.2020 - 01.2022
- Coordinated patient appointments with healthcare providers to ensure timely and effective care.
- Managed incoming calls and triaged requests to prioritize patient needs.
- Updated and maintained patient records in electronic health system to ensure accuracy and compliance.
- Maintained patient records with strict adherence to confidentiality protocols.
- Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
Teacher
Christ Church Early Learning Center
POMPANO, FLORIDA
06.2016 - 02.2020
- Provided targeted one-on-one instruction to students with special needs, improving engagement and progress.
- Facilitated classroom discussions, increasing student participation and fostering critical thinking skills.
- Reduced behavioral incidents through positive reinforcement and consistent routines, creating a more conducive learning environment.
- Maintained accurate daily student and class records, enhancing tracking of progress and reporting for informed instructional decisions.
Education
Esthetician
BellaKY Academy of Beauty
Sanford, FL10-2026
Nail Tech
BellaKY Academy of Beauty
Sanford, FL06-2026
Bachelor of Science - Health Science Pre-Clinical
University of Central Florida
ORLANDO, FL08-2019
Skills
- Nail Prep
- Sanitation
- Nail art
- Waxing
- Brow lamination
- Brow tinting
- Excel
- Organization
- Strategic sales
- Prioritization
- Relationship building
- Documentation management
- Multitasking
- Microsoft
- EHR/ EMR Systems
- Patient assessment
- Health compliance
- Patient coordination
- Patient education
- Care plan development
- Patient support
Courses
- Principles of Prevention (Web Based) at CDC
- Immunization at CDC
- Public Health Grand Rounds - Nation Diabetes Prevention Program at CDC
- Colorectal Cancer - Optimizing Quality for Primary Care Providers at CDC
Timeline
Patient Engagement Specialist
CVAUSA
01.2025 - 08.2026
Lab Tech I
City Of Deland
01.2023 - 03.2023
Customer Care Specialist
HearUSA
01.2022 - 12.2022
Patient Care Coordinator
HearUSA
02.2020 - 01.2022
Teacher
Christ Church Early Learning Center
06.2016 - 02.2020
Esthetician
BellaKY Academy of Beauty
Nail Tech
BellaKY Academy of Beauty
Bachelor of Science - Health Science Pre-Clinical
University of Central Florida