Nicole Triplett
Atlanta, GA
Summary
Accomplished and Certified Pharmacy Technician with over 15 years of experience in retail and specialty pharmacy environments. Proficient in assisting pharmacist with preparing prescriptions and meeting customer needs. Good relationship-building and multitasking skills while working in a team environment. Well-organized, self-motivated and knowledgeable with time management in a fast-paced work environment.
Overview
15
15
years of professional experience
Work History
Patient Engagement Specialist
Shields Health Solutions
Atlanta, GA
11.2023 - Current
- Coordinate communication between healthcare providers and patients to ensure seamless care transitions.
- Increased patient retention rates by establishing rapport and fostering long-term relationships with clients.
- Maintained accurate records of all client interactions, allowing for efficient tracking of progress toward individual goals over time.
- Served as a liaison between patients and healthcare providers, ensuring effective communication of pertinent information.
- Answers incoming calls, schedule medication deliveries and file medical records.
- Verify patient insurance eligibility and entered patient information into systems.
- Provide excellent customer service to patients and medical staff.
- Follow document protocols to safeguard confidentiality of patient records.
- Process payments using credit cards, maintaining accurate records of transactions.
- Utilize and familiar with the Epic and MyChart system for complete and accurate patent care.
Compounding Pharmacy Technician
Walgreen's Specialty Pharmacy
Atlanta, GA
11.2013 - 10.2023
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Compounded non-sterile medications according to established protocols and safety standards.
- Managed opening and closing duties for pharmacy.
- Trained new team members on compounding procedures and best practices for medication preparation.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
- Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
CVS Pharmacy
Atlanta, GA
02.2011 - 11.2015
- Processed and filled prescriptions accurately to ensure patient safety and compliance with regulations.
- Assisted pharmacists in managing inventory levels through efficient stock organization and ordering practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized pharmacy environment, adhering to safety protocols.
- Implemented workflow improvements that streamlined prescription processing times, enhancing overall efficiency.
- Answered incoming phone calls and addressed questions from customers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Entered and processed patients' prescriptions into internal system.
Education
Associate of Applied Science - Pharmaceutical Sciences
Atlanta Technical College
Atlanta, GA05-2012
Timeline
Patient Engagement Specialist
Shields Health Solutions
11.2023 - Current
Compounding Pharmacy Technician
Walgreen's Specialty Pharmacy
11.2013 - 10.2023
Pharmacy Technician
CVS Pharmacy
02.2011 - 11.2015
Associate of Applied Science - Pharmaceutical Sciences
Atlanta Technical College