Arianna Amezcua
Kennewick
Summary
Bilingual Sales Representative with 15 years of experience in healthcare, enhancing patient care and customer service. Developed and implemented training programs that improved sales effectiveness and patient satisfaction. Managed complex schedules and facilitated communication between patients and healthcare providers. Utilized critical thinking and multitasking skills to optimize workflows and improve operational efficiency.
Overview
13
13
years of professional experience
Work History
Patient Engagement Specialist
Sprinter Health
Menlo Park
04.2025 - Current
- Developed and implemented patient engagement strategies to improve customer service.
- Facilitated patient engagement initiatives to enhance communication and support.
- Assisted patients in navigating health resources and services available.
- Managed scheduling and follow-up for patient appointments effectively.
- Developed educational materials to inform patients about healthcare options.
Bilingual Sales representative
Washington Medical Supplies
Richland
02.2022 - 01.2024
- Utilized sales techniques and strategies to build customer relationships and close sales, contributing to a increase in company sales.
- Developed and implemented sales training programs that enhanced sales skills and increased sales effectiveness.
- Trained and mentored sales representatives on effective techniques to improve overall sales performance.
Bilingual Medical patient coordinator and interpreter
Good Shepherd Medical Group
Hermiston
09.2017 - 07.2020
- Developed and implemented clinical protocols that enhanced patient care quality and minimized medical errors.
- Developed and conducted software and program trainings to strengthen patient relations and decrease medical errors and call back times.
- Maintained accurate, detailed records of patient medical histories and treatments to ensure continuity of care.
Front bilingual patient coordinator and interpreter
Advanced Orthopedics and Sports Medicine Institute
Hermiston
09.2012 - 09.2017
- Assisted bilingual patients during exams, diagnostic tests, and treatments, promoting comfort and safety.
- Developed and implemented patient care plans that improved patient outcomes and satisfaction.
- Registered patients, collected and verified information, ensured privacy and confidentiality.
- Maintained patient records database, facilitating tracking and reporting of care.
Education
Esthetician License - Richland
Paul Mitchel The School
Richland07-2023
Medical Assistant - Pasco
Charter College
Pasco09-2018
Diploma - Hermiston
Hermiston High School
Hermiston05-2010
Skills
- Patient advocacy
- Patient appointment management
- Customer service excellence
- Educational material development
- Data analysis
- Complex Problem Solving
- Critical thinking
- Multitasking Skills
- Interpersonal communication
References
References available upon request.
Languages
- English, Native speaker
- Spanish, Native speaker
Timeline
Patient Engagement Specialist
Sprinter Health
04.2025 - Current
Bilingual Sales representative
Washington Medical Supplies
02.2022 - 01.2024
Bilingual Medical patient coordinator and interpreter
Good Shepherd Medical Group
09.2017 - 07.2020
Front bilingual patient coordinator and interpreter
Advanced Orthopedics and Sports Medicine Institute
09.2012 - 09.2017
Esthetician License - Richland
Paul Mitchel The School
Medical Assistant - Pasco
Charter College
Diploma - Hermiston
Hermiston High School