Nicole Cosgrove
Summary
Compassionate Patient Engagement Specialist skilled in crisis intervention and emotional support. Proven ability to develop personalized service plans and foster strong patient relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Spring Grove Recovery
Colorado Springs
04.2026 - Current
- Collaborated with healthcare providers to enhance patient experience and satisfaction.
- Provided resources and referrals for patients navigating recovery services available at the facility.
- Met with patients on a daily basis to see where their craving, anxiety, depression and irritability levels are and how I can support them while they are at our facility.
- Checked in with patients every 15-30 minutes to make sure they are doing well and if not, see what I can do to help them.
Peer Coach
Purple Mountain Recovery
Colorado Springs
03.2021 - 11.2025
- Facilitated peer support groups for individuals in recovery programs.
- Developed and implemented coping strategies for clients facing challenges.
- Encouraged positive behaviors through motivational interviewing techniques.
- Assisted clients in setting personal recovery goals and action plans.
Case Manager
Homeward Pikes Peak
Colorado Springs
06.2011 - 08.2021
- Conducted assessments to determine client needs and service eligibility.
- Developed personalized service plans that aligned with client goals and resources.
- Coordinated referrals to community resources and support services, ensuring clients received timely assistance.
- Facilitated communication between clients and service providers, improving client support and satisfaction.
- Monitored client progress and adjusted plans based on evolving needs.
- Provided crisis intervention to clients experiencing urgent situations or challenges.
- Educated clients on available programs and services through workshops and meetings, empowering informed decision-making.
Education
Associate of Arts - Psychology
University of Pheonix
Colorado Springs, CO08-2013
Skills
- Patient advocacy
- Care coordination
- Case management
- Client support services
- Resource navigation
- Goal setting
- Appointment scheduling
- Mobility assistance
- Active listening
- Patient services
- Monitoring patient conditions
- Emotional support
Certification
- Certified Peer and Family Specialist (CPFS)
Timeline
Patient Engagement Specialist
Spring Grove Recovery
04.2026 - Current
Peer Coach
Purple Mountain Recovery
03.2021 - 11.2025
Case Manager
Homeward Pikes Peak
06.2011 - 08.2021
Associate of Arts - Psychology
University of Pheonix