MONTY WEBSTER
FLAGSTAFF,AZ
Summary
Organizational
- Managed patients charts and referrals
- Employed as a truck broker. Managed a daily schedule of faxes and phone calls. Was in constant contact with businesses.
Secretarial
- Type 40 words a minute
- Manage calls and incoming calls landline or electronic
- Familiar with faxing landline or elecrtronic
- Manage daily schedules
COMMUNICATION
• Answer phones, text and communicate with patients, medical assistants, providers, and insurances.
- Ability to work under pressure.
Professional with a strong background in patient engagement and healthcare services. Proven ability to enhance patient experience through effective communication, empathy, and problem-solving. Reliable team player known for adaptability and achieving results. Skilled in patient education, data management, and fostering positive relationships.
Overview
17
17
years of professional experience
Work History
Population Health Patient Engagement Specialist
Elk Ridge Community Health
Flagstaff, AZ
10.2023 - Current
- Called and texted patients to schedule Telehealth visits, enhancing patient access to care. Closing gaps on Insurance portals, closing gaps in patients charts, faxing reports to insurances. Updated and managed Smartsheets to track patient engagement and care coordination. Collaborated with team members to achieve project goals.
Referral Coordinator
North Country Healthcare
10.2015 - 09.2023
- Received orders from providers to coordinate specialist referrals, ensuring continuity of patient care. Customer service is a priority as we deal with patients and staff at various clinics/hospitals. Verify insurance, obtain authorizations, communicate with insurance companies, and call patients and other duties as assigned.
- Coordinated patient referrals to ensure timely access to specialty care services.
- Managed electronic health record system for tracking referral status and patient follow-up.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve referral issues.
Medical Records Assistant
North Country Healthcare
Flagstaff, AZ
01.2010 - 10.2015
- Scanning patients' records, assist patients with release forms, requesting records from other clinics, helped to transition from paper records to HIM
- Managed electronic health record systems to ensure accurate patient data entry and retrieval.
- Coordinated release of information requests, ensuring timely responses while safeguarding patient confidentiality.
Education
Certificate - Medical Insurance, Coding & Billing
Coconino Community College
Flagstaff, AZ01.2009
Skills
- Electronic Health Records
- Patient chart management
- Data Entry
- File management
- Administrative Support
- Office Management
- Familiar with Microsoft Office 365
- Effective customer communication
- Medical terminology expertise
- Organization
- Worked as truck broker for TW Transport had to keep business contacts and fax numbers in an organizational fashion
- Communication
Timeline
Population Health Patient Engagement Specialist
Elk Ridge Community Health
10.2023 - Current
Referral Coordinator
North Country Healthcare
10.2015 - 09.2023
Medical Records Assistant
North Country Healthcare
01.2010 - 10.2015
Certificate - Medical Insurance, Coding & Billing
Coconino Community College
2011 employee of the quarter
Out of 14 clinics I was voted employee of the quarter