Cassidy Guerrero
Houston
Summary
Dynamic customer service professional with a proven track record at H-E-B, excelling in active listening and critical thinking. Recognized for resolving customer complaints empathetically, fostering loyalty and repeat business. Skilled in data entry and product knowledge, enhancing customer experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
H-E-B
09.2019 - Current
- Assisted customers with inquiries, providing timely and accurate information.
- Maintained product knowledge to offer informed recommendations and solutions to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Manager's Assistant
North Houston Psychiatry
05.2024 - 09.2024
- Coordinated patient scheduling to optimize office workflow and reduce wait times.
- Prepared and maintained accurate patient records, enhancing data retrieval efficiency.
- Supported billing processes by verifying insurance information and ensuring timely submissions for reimbursement.
Waitress
Captain Brad’s Coastal Kitchen
01.2023 - 08.2024
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience and minimize wait times.
- Collaborated with kitchen staff to ensure accurate order preparation and timely service delivery.
- Trained and mentored new team members on menu offerings, service protocols, and restaurant policies.
Education
High School Diploma -
Klein Cain High School
Spring, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
Timeline
Office Manager's Assistant
North Houston Psychiatry
05.2024 - 09.2024
Waitress
Captain Brad’s Coastal Kitchen
01.2023 - 08.2024
Customer Service Representative
H-E-B
09.2019 - Current
High School Diploma -
Klein Cain High School
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