Summary
Overview
Work History
Education
Skills
Study Abroad
Timeline
Generic

Cassidy Hight

Lubbock ,TX

Summary

Experienced in diverse customer service and operational roles across multiple industries. In an after-school child care program, I supported daily supervision and enrichment activities for children. At Planet Fitness, I provided exceptional member service while ensuring a well-maintained environment. In the food service industry, I worked at an ice cream shop, efficiently handling customer orders and transactions. Additionally, at an industrial supply company, I processed customer orders and managed inquiries in a high-demand business environment.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Member Service Representative

Planet Fitness
07.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.

Soda Jerk / Cashier

Holly Hop Ice Cream Shoppe
01.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, and credit card
  • Customer service practice and Food Handlers

Office Work

HM Tape and Supply
05.2021 - 08.2021
  • Handled day-to-day office work and helps file papers and keep documents organized
  • Answered customer phone calls and took orders for safety equipment and transferred the orders to the Warehouse

School Age Child Care Counselor

SACC
08.2020 - 05.2021
  • Planned and organized activities and curriculum
  • Promoted a safe and nurturing environment for all children, leading to increased parental satisfaction.
  • Answered and fielded safety protocol questions from parents to ease concerns.


Education

Texas Tech University
Lubbock, Texas
08.2021 - 08.2025

Skills

Customer Service

Child Safety Awareness

Problem solver

Teamwork and Collaboration

Calm Under Pressure

Order documentation

Study Abroad

In the Fall of 2024 I got the amazing opportunity to Study abroad in Central Europe. I moved to Prague, Czech Republic for 4 months and got to travel to 8 different countries. During my study abroad experience I gained international business skills and openness to culture skills that will stick with me for life 

Timeline

Member Service Representative

Planet Fitness
07.2024 - Current

Soda Jerk / Cashier

Holly Hop Ice Cream Shoppe
01.2022 - 12.2023

Texas Tech University
08.2021 - 08.2025

Office Work

HM Tape and Supply
05.2021 - 08.2021

School Age Child Care Counselor

SACC
08.2020 - 05.2021

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Cassidy Hight