Cassidy Higley
Los Angeles,CA
Summary
Dynamic individual with hands-on experience in working with diverse populations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Library Student Research Assistant
University of California, Los Angeles
Los Angeles, CA
09.2024 - Current
- Assisted patrons with reference questions, offering tailored support for both appointment-based and drop-in visits.
- Guided patrons in employing Boolean search techniques to enhance database research capabilities.
- Executed updates and edits to university research guides using Springshare software to enhance resource accessibility.
- Coordinated and executed library instruction sessions tailored to course requirements as requested by faculty.
- Engaged in the development and writing of a research article submitted to Medical Library Association, focusing on innovative practices in medical information management.
Case Manager
Coalition for Responsible Community Development
02.2021 - 09.2024
- Oversaw caseload of 16-25 clients from diverse backgrounds by evaluating individual needs and coordinating access to essential services.
- Documented and communicated services rendered with accuracy and clarity, adhering to monthly and quarterly reporting timelines.
- Provided mentorship and training to junior staff on best practices in case management and client engagement strategies.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, utilizing trauma-informed-care to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Child Care Counselor
Hillsides
03.2020 - 01.2021
- Implemented trauma-informed care strategies for youth with significant mental health and behavioral support needs.
- Facilitated comprehensive and precise documentation of incidents and daily accounts.
- Facilitated daily activities promoting social and emotional development among children.
- Executed regular de-escalation strategies to mitigate tensions and promote harmony.
Communications Specialist
Los Angeles Alliance for a New Economy
09.2018 - 10.2019
- Developed and implemented strategic communications plans to enhance visibility and impact of two simultaneous environment-focused campaigns.
- Crafted comprehensive talking points and provided guidance to community spokespeople for successful media interactions.
- Assisted in organizing and executing media events for campaigns. Supported monitoring of event progress and engagement. Collaborated with local publications to distribute press releases.
- Spearheaded formation of Lavender Caucus, focusing on enhancing diversity and advocating for queer justice within organizational culture.
Mail Clerk
Occidental Postal Operations
01.2015 - 05.2018
- Coordinated mail services at customer service reception window, providing expert assistance to students and employees in sending and receiving mail.
- Executed comprehensive mail management tasks, gaining expertise in postal procedures and logistics.
Affordable Housing Intern
Los Angeles Community Action Network
Los Angeles, CA
05.2016 - 08.2016
- Planned and facilitated political action events to engage and empower Skid Row residents.
- Facilitated interviews to showcase significance of previous organizational accomplishments.
- Organized weekly interactions with local homeless community to foster meaningful connections and address their needs.
Education
Masters of Library and Information Studies -
University of California
Los Angeles, CA06.2026
Bachelor of Arts - Urban And Environmental Policy
Occidental College
Los Angeles, CA01.2018
Skills
- Experienced with Argos and Banner financial systems
- Proficient in information systems Clarity, ETO, and CHAMP
- Knowledgeable in Springshare software
- Proficient in word processing and data entry
- Excellent in Microsoft and Google Suite
- Positive interpersonal approach
- Experienced in general office equipment
- Academic referencing
- Excellent verbal and written communication
- Type 65 WPM
Affiliations
American Library Association
California Library Association
Reforma
Conferences
National REFORMA Conference VIII
September 18-21, 2025
Public Library Association 2026 Conference
April 1-3, 2026
Timeline
Library Student Research Assistant
University of California, Los Angeles
09.2024 - Current
Case Manager
Coalition for Responsible Community Development
02.2021 - 09.2024
Child Care Counselor
Hillsides
03.2020 - 01.2021
Communications Specialist
Los Angeles Alliance for a New Economy
09.2018 - 10.2019
Affordable Housing Intern
Los Angeles Community Action Network
05.2016 - 08.2016
Mail Clerk
Occidental Postal Operations
01.2015 - 05.2018
Masters of Library and Information Studies -
University of California
Bachelor of Arts - Urban And Environmental Policy
Occidental College