Cassidy Higley
Los Angeles,CA
Summary
Dynamic individual with hands-on experience in working with diverse populations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Library Student Research Assistant
University of California, Los Angeles
09.2024 - Current
- Assisted patrons with reference questions, offering tailored support for both appointment-based and drop-in visits.
- Guided patrons in employing Boolean search techniques to enhance database research capabilities.
- Executed updates and edits to university research guides using Springshare software to enhance resource accessibility.
- Coordinated and executed library instruction sessions tailored to course requirements as requested by faculty.
- Engaged in the development and writing of a research article submitted to Medical Library Association, focusing on innovative practices in medical information management.
Case Manager
Coalition for Responsible Community Development
02.2021 - 09.2024
- Oversaw caseload of 16-25 clients from diverse backgrounds by evaluating individual needs and coordinating access to essential services.
- Documented and communicated services rendered with accuracy and clarity, adhering to monthly and quarterly reporting timelines.
- Provided mentorship and training to junior staff on best practices in case management and client engagement strategies.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, utilizing trauma-informed-care to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Child Care Counselor
Hillsides
03.2020 - 01.2021
- Implemented trauma-informed care strategies for youth with significant mental health and behavioral support needs.
- Facilitated comprehensive and precise documentation of incidents and daily accounts.
- Facilitated daily activities promoting social and emotional development among children.
- Executed regular de-escalation strategies to mitigate tensions and promote harmony.
Communications Specialist
Los Angeles Alliance for a New Economy
09.2018 - 10.2019
- Developed and implemented strategic communications plans to enhance visibility and impact of two simultaneous environment-focused campaigns.
- Crafted comprehensive talking points and provided guidance to community spokespeople for successful media interactions.
- Assisted in organizing and executing media events for campaigns. Supported monitoring of event progress and engagement. Collaborated with local publications to distribute press releases.
- Spearheaded formation of Lavender Caucus, focusing on enhancing diversity and advocating for queer justice within organizational culture.
Mail Clerk
Occidental Postal Operations
01.2015 - 05.2018
- Coordinated mail services at customer service reception window, providing expert assistance to students and employees in sending and receiving mail.
- Executed comprehensive mail management tasks, gaining expertise in postal procedures and logistics.
Affordable Housing Intern
Los Angeles Community Action Network
05.2016 - 08.2016
- Planned and facilitated political action events to engage and empower Skid Row residents.
- Facilitated interviews to showcase significance of previous organizational accomplishments.
- Organized weekly interactions with local homeless community to foster meaningful connections and address their needs.
Education
Masters of Library and Information Studies -
University of California
Los Angeles, CA06.2026
Bachelor of Arts - Urban And Environmental Policy
Occidental College
Los Angeles, CA01.2018
Skills
- Experienced with Argos and Banner financial systems
- Proficient in information systems Clarity, ETO, and CHAMP
- Knowledgeable in Springshare software
- Proficient in word processing and data entry
- Excellent in Microsoft and Google Suite
- Positive interpersonal approach
- Experienced in general office equipment
- Academic referencing
- Excellent verbal and written communication
- Type 65 WPM
Affiliations
American Library Association
California Library Association
Reforma
Conferences
National REFORMA Conference VIII
September 18-21, 2025
Public Library Association 2026 Conference
April 1-3, 2026
Timeline
Library Student Research Assistant
University of California, Los Angeles
09.2024 - Current
Case Manager
Coalition for Responsible Community Development
02.2021 - 09.2024
Child Care Counselor
Hillsides
03.2020 - 01.2021
Communications Specialist
Los Angeles Alliance for a New Economy
09.2018 - 10.2019
Affordable Housing Intern
Los Angeles Community Action Network
05.2016 - 08.2016
Mail Clerk
Occidental Postal Operations
01.2015 - 05.2018
Masters of Library and Information Studies -
University of California
Bachelor of Arts - Urban And Environmental Policy
Occidental College