Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassidy Housley

Cuyahoga Falls

Summary

Passionate and knowledgeable customer service professional with over 5 years of experience helping people find the right automotive parts and solutions for their vehicles. Known for delivering friendly, down-to-earth support, whether it’s walking someone through a tough technical issue or handling a tricky warranty claim. Skilled at turning challenges into positive experiences and building long-term trust with customers. Brings a strong understanding of performance products, a love for cars, and a commitment to making sure every customer feels confident and taken care of.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Influencer Liasion

Mickey Thompson
05.2023 - Current
  • Coordinate FOC and discounted product shipments to influencers and brand partners, ensuring timely and accurate delivery aligned with company goals. Manage end-to-end tracking of orders, maintaining accurate logs and communication throughout.
  • Primary point of contact for influencer related product needs. Collaborate cross-functionally with brand managers, marketing and logistics teams to align influencer campaigns with product launches and promotional timelines.
  • Manage inventory of influencer merchandise. Ensure consistent and high quality influencer experiences by coordinating personalized bundles.

Senior Technical Representative

Mickey Thompson Tires
02.2021 - Current
  • Engage directly with both consumers and distributors, providing expert advice on tire selection, maintenance, and performance to enable informed purchasing decisions. Successfully resolve warranty claims, offering comprehensive guidance and support throughout the process.
  • Enthusiastically participate in promotional activities, making proposals for marketing and interacting with customers.
  • Participating in the field to publicize and sell goods face to face, nurturing relationship among consumers and increasing brand recognition.
  • Created and implemented training guide that teaches employees everything they need to know regarding tires and wheels.

Ecommerce Brand Manager

OuterBox
07.2018 - 04.2020
  • Direct contact via phone and email with consumers and suppliers to ensure sale conversion and assist with shipping and delivery issues.
  • Transformed dormant accounts into active and engaged customers through intensive customer relationship management plans.
  • Worked with various partners to develop and implement different strategies that would result in having a bigger target market.
  • Developed a sales playbook that standardized selling techniques and as a result achieved a sale conversion improvement of 25%.

Senior Customer Support

Summit Racing Equipment
12.2014 - 07.2018
  • Delivered expert technical assistance to customers regarding automotive performance parts, diagnostics and compatibility for a wide range of vehicles and parts.
  • Assisted customers in identifying and selecting appropriate automotive products
  • Handled complex warranty claims, returns and product concerns with professionalism and accuracy
  • Collaborated cross-functionally with internal departments and manufacturers to investigate and resolve product issues, quality concerns and service escalation

Education

MBA - Business Administration

Ohio University
Athens, OH
12-2026

Bachelor of Business Administration - Business Studies

Ohio University, College of Business
Athens, Ohio
12.2025

Associate of Applied Business - Marketing and Sales Management

Stark State College
North Canton, Ohio
12.2023

Skills

  • Team mentoring
  • Project planning
  • Complaint resolution
  • Data entry
  • De-escalation techniques
  • Product education
  • Adaptive team player

Certification

  • Inbound Marketing Certificate
  • SEO Certificate
  • Social Media Marketing Certificate

Timeline

Influencer Liasion

Mickey Thompson
05.2023 - Current

Senior Technical Representative

Mickey Thompson Tires
02.2021 - Current

Ecommerce Brand Manager

OuterBox
07.2018 - 04.2020

Senior Customer Support

Summit Racing Equipment
12.2014 - 07.2018

Associate of Applied Business - Marketing and Sales Management

Stark State College

MBA - Business Administration

Ohio University

Bachelor of Business Administration - Business Studies

Ohio University, College of Business

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