Cassidy Laufenberg
La Crosse
Summary
Motivated and compassionate individual seeking an opportunity in a healthcare or human services environment to build relevant skills and experience as a foundation for a future career in healthcare social work.
Overview
9
9
years of professional experience
Work History
Club Manager
Planet Fitness
01.2025 - Current
- Lead daily operations, ensuring a positive, safe, and welcoming environment for members
- Provide exceptional customer service and resolve member concerns
- Supervise and support staff to meet organizational standards
- Oversaw daily club operations, ensuring adherence to safety and cleanliness standards.
Assistant Manager
Planet Fitness
04.2024 - 01.2025
- Led team in achieving operational efficiency and enhancing customer satisfaction.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Managed scheduling and resource allocation to optimize team productivity and performance.
Aisles Online Shopper
Hy-Vee
09.2023 - 10.2024
- Accurately fulfilled online grocery orders with attention to quality and efficiency
- Maintained excellent customer service during order pickups
- Utilized Hy-Vee's online shopping platform to enhance customer experience and streamline processes.
Member Service Representative
Planet Fitness
12.2023 - 04.2024
- Delivered front-line customer service and supported member needs
- Assisted members with inquiries regarding memberships, services, and fitness programs.
Confectionary Specialist
The Sugar Exchange
04.2021 - 01.2024
- Assisted customers and created a fun retail environment
- Organized inventory and prepared custom candy creations
Beauty Advisor
Ulta Beauty
01.2023 - 05.2023
- Provided product recommendations and maintained store presentation
- Provided personalized beauty consultations to enhance customer experience and satisfaction.
- Assisted in merchandising displays, ensuring product visibility and alignment with brand standards.
Babysitter/Nanny
Mulhall Family
03.2016 - 01.2022
- Provided reliable childcare for two children
- Managed transportation, meals, and daily activities
- Supervised children in daily activities, ensuring safety and well-being.
- Developed creative educational games to enhance cognitive and social skills.
Education
Bachelor of Social Work -
Viterbo University
La Crosse, WI05.2026
High School Diploma - undefined
Milton High School
Milton, WI01.2022
Skills
- CPR & AED Certified
- Excellent customer service and interpersonal skills
- Strong organizational abilities
- Leadership and team management experience
- Staff training
- Facility management
Timeline
Club Manager
Planet Fitness
01.2025 - Current
Assistant Manager
Planet Fitness
04.2024 - 01.2025
Member Service Representative
Planet Fitness
12.2023 - 04.2024
Aisles Online Shopper
Hy-Vee
09.2023 - 10.2024
Beauty Advisor
Ulta Beauty
01.2023 - 05.2023
Confectionary Specialist
The Sugar Exchange
04.2021 - 01.2024
Babysitter/Nanny
Mulhall Family
03.2016 - 01.2022
High School Diploma - undefined
Milton High School
Bachelor of Social Work -
Viterbo University
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