Cassidy Laureano
South Lake Tahoe,CA
Summary
Dynamic Assistant Manager with proven expertise in customer service and satisfaction, alongside strong recruiting and interviewing skills. Elevated performance at Cold Stone by fostering team motivation and enhancing operational efficiency. Excelled in multitasking and communication, ensuring seamless customer experiences and staff cohesion. Achieved significant reduction in cash discrepancies, demonstrating meticulous attention to detail and financial acumen.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cold Stone
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Shirt Off My Back
10.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Business
Lake Tahoe Community College
South Lake Tahoe, CA06-2028
Skills
- Orientation and training
- Recruiting and interviewing
- Team motivation
- Customer service and satisfaction
- Multitasking Abilities
- Communication Skills
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Cashier
Shirt Off My Back
10.2023 - 05.2024
Assistant Manager
Cold Stone
11.2021 - Current
No Degree - Business
Lake Tahoe Community College
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