Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cassidy Marioles

Coconut Creek,Florida

Summary

Member Engagement Team Lead with a proven track record in designing and facilitating workshops that drive performance improvements. Committed to meeting and exceeding team goals, I work closely with agents to ensure they meet expectations and reach their full potential. A self-motivated leader, I take pride in fostering an environment where agents thrive and grow. Constantly learning and evolving, I embrace challenges as opportunities to enhance my leadership skills. Driven, present, and results-oriented, I am dedicated to elevating both individual and team success.

Overview

3
3
years of professional experience

Work History

Member Engagement Team Lead

BeneLynk
Sunrise, Florida
11.2023 - Current
  • Developed and delivered engaging training materials to enhance agent performance.
  • Provided ongoing coaching and feedback to agents, ensuring continuous improvement.
  • Demonstrated strong attention to detail in monitoring and evaluating agent performance.
  • Fostered a positive, fun, and collaborative work environment to boost team morale.
  • Conducted frequent one-on-one coaching sessions to drive agent growth and development.
  • Quickly adapted to new processes, materials, and changes to maintain efficiency and effectiveness.
  • Motivated agents to embrace creativity and authenticity, promoting job satisfaction and productivity.

Member Engagement Coordinator

BeneLynk
Sunrise, Florida
06.2023 - 11.2023
  • Conducted interviews with members to gain insight into their needs and interests.
  • Assisted Members with applying for state benefits.
  • Built relationships with members.
  • Assisted Members with finding the best available programs for them.
  • Assisted team members with questions and concerns.

Lead Bartender

Botkampers
Miramar, Florida
08.2022 - 05.2023
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Maintained bar inventory, ordered supplies and restocked items as necessary.
  • Maintained bar inventory, ordered supplies and restocked items as necessary and efficiently.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.

Education

Cosmetology License -

Aveda Institute
Davie, FL
10-2017

High School Diploma -

Ben Gamla Charter
Hollywood, FL
05-2016

Skills

  • Conflict resolution
  • Coaching and feedback
  • Employee training
  • Performance evaluation
  • Team collaboration
  • Creative problem solving
  • Motivational leadership
  • Communication skills
  • Adaptability to change
  • Microsoft Excel

Accomplishments

  • Top Producer Awards
  • Multiple Kudos
  • Recognized by United Health Care for member experience

Timeline

Member Engagement Team Lead

BeneLynk
11.2023 - Current

Member Engagement Coordinator

BeneLynk
06.2023 - 11.2023

Lead Bartender

Botkampers
08.2022 - 05.2023

Cosmetology License -

Aveda Institute

High School Diploma -

Ben Gamla Charter

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Cassidy Marioles