Alexander Jones
Cincinnati,OH
Summary
Results-oriented Service and Engagement Team Lead with expertise in team leadership and customer engagement. Skilled in conflict resolution and process improvement to boost team productivity and customer satisfaction. Committed to empowering teams to excel in performance while effectively addressing customer complaints and enhancing service quality.
Overview
4
4
years of professional experience
Work History
Service and Engagement Team Lead
Target
Cincinnati, OH
04.2022 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated team members to enhance customer satisfaction and loyalty, contributing to improved retention and growth.
- Led team members to ensure timely completion of tasks while maintaining high standards of quality.
- Supervised team members to ensure efficient store operations and customer service.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Identified and implemented process improvements to enhance operational efficiency.
- Coordinated daily schedules for staff to meet coverage needs and operational goals.
- Trained new employees in store policies, procedures, and customer engagement techniques.
- Ensured compliance with safety standards and best practices in all store operations.
Education
High School Diploma -
Aiken High School
Cincinnati05-2001
Skills
- Team leadership
- Customer engagement
- Process improvement
- Conflict resolution
- Performance metrics
- Staff scheduling
- Problem solving
- Employee training
- Coaching and mentoring
- Workplace safety
- Loss prevention
- Performance monitoring
- Employee engagement
- Equipment maintenance
- Workflow management
- Customer focus
- Quality control
References
References available upon request.
Timeline
Service and Engagement Team Lead
Target
04.2022 - Current
High School Diploma -
Aiken High School