Mike Lopez
Target
Cicero,IL
4
years of post-secondary education
11
years of professional experience
A highly motivated and detail-oriented store manager with over five years of experience in the retail industry. I am skilled in customer service, cash handling, and inventory management. Committed to providing exceptional service to customers and contributing to the success of the team.
Work History
Service & Engagement Team Lead
1 Year 4 Months- Led guest engagement routines across Target sales floor and service areas.
- Coached team members on service standards to enhance guest interaction.
- Coordinated daily coverage for registers, floor support, and service desk.
- Enhanced product knowledge to deliver optimal service and meet sales quotas.
- Led customer support teams across multiple time zones to ensure consistent service delivery.
General Manager
2 Years 9 Months- In charge of the store's P&L and observing it daily.
- Utilized extensive parts knowledge to assist customers in finding specific vehicle components. to assist customers with what they need for their vehicles.
- Managed pro commercial customers and ensured timely delivery of parts.
- Managed parts warranties to ensure customer satisfaction.
- Utilized parts knowledge to assist customers with vehicle needs.
- Installing batteries, wipers, and performing vehicle diagnostics.
- Conducted cycle counts to ensure accurate inventory records. to keep inventory up to date.
Store Manager
6 Years 11 Months- Led, trained, and guided new and current team members.
- Wrote employee schedules that aligned with company payroll expectations.
- Ordered and rotated frozen food inventory, ensuring optimal stock levels in the freezer department.
- Conducted regular cycle counts to ensure accurate inventory levels across departments. to certain departments that were low on merchandise making sure the inventory was accurate.
- Following company policy and procedures including good practice on safety.
- Conducted interviews for potential candidates to assess qualifications.
- Assisted customers at the register and unloaded merchandise from delivery trucks.
- Following company policy and procedures including good practice on safety.
Department Lead (mens athletic)
2 Years- Ensured proper shoe display and organization for optimal customer experience.
- Created openings for new shoe shipment in preparation for display.
- Supported inventory management by unloading shipments and tagging shoes for theft prevention.
- Assisted cashiers during busy periods.
- Assisted with unloading shipment and secured shoes with tags for inventory control.
Education
H.S
Skills
Customer service
Sales
POS systems
Store operations
Inventory Management
Stock management
Profit and loss management
Team training
Leadership
Team leadership
Store Management
Timeline
Service & Engagement Team Lead
Target
03.2025 - 07.2026Read More
General Manager
Advance Auto Parts
06.2022 - 03.2025Read More
Department Lead (mens athletic)
Shoe Carnival
01.2016 - 01.2018Read More
Store Manager
Dollar Tree
06.2015 - 05.2022Read More
J. Sterling Morton East H.S
H.S
09.2009 - 06.2013Read More